Using World App
I'm having issues with transferring to centralized exchanges and withdrawing from my Vault.
If you're experiencing issues moving funds from your World App, select the scenario that best matches your situation below.
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Issues Transferring to a Centralized Exchange
My transaction shows as completed, but the funds have not arrived
Transactions marked as Completed in World App and/or on the blockchain may take some time to appear in the destination wallet or address.
Please allow up to 48 hours and check again. If the funds have not arrived after this period, contact the destination wallet or centralized exchange’s support team for further assistance.
What should I do if I sent funds to a Centralized Exchange?
If you’ve sent funds from your World App to a Centralized Exchange, contact the exchange directly for assistance in recovering the transaction. Once funds are sent, only the recipient can retrieve them, depending on the exchange’s token recovery policy and supported networks.
To avoid issues in the future, always make sure that the asset and network are supported before making transfers. Sending unsupported tokens may result in permanent loss of funds.
Learn more: What cryptocurrencies or tokens are supported on World App?For more information, please visit: Can I retrieve my funds that were sent out from my World App to an external address?
Why can't I send crypto if my balance seems sufficient?
If your available balance appears lower than expected, check if your funds are in your Vault. You'll need to withdraw them before proceeding with the transaction.
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Issues Withdrawing from My Vault
How does the Vault withdrawal process work?
When you withdraw from your Vault, the funds are transferred to your Spending account immediately after you confirm the withdrawal.
If you do not see your funds available to send, check whether they are still stored in your Vault.
For more information, please visit: What is Worldcoin Vault?
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Airdrop Claimed to Vault
How do I access Airdrop funds if they were claimed to my Vault?
If your WLD Airdrop was sent to your Vault, you'll need to withdraw the funds before accessing them. For future Airdrops, you can change the destination before claiming.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What’s new with the World ID tab?
Overview
The home page of the World ID tab has a new look! Check out the newly released features that provide a more personal and interactive experience.
World ID Gem
Every human who is successfully verified by an Orb gets a unique World ID Gem, which represents their humanness. It is now displayed at the very top of the World ID page.
If you haven’t been verified by an Orb, you will see a placeholder image instead of the World ID Gem.
Username
Usernames are available for you to choose and add to your World wallet. Once you have chosen one, it will appear under the World ID Gem or the placeholder image.
The username can be chosen when you create a World App account. If you already have an account, the app will prompt you to choose one.
For more details about usernames, please visit our Help Center Article: How do I create a username?
Credentials
You will be able to add and see different types of Credentials in your World ID tab.
You can use Credentials when verifying in third-party apps.
To learn more about Credentials, please visit our Help Center Article: What are Credentials and how do I use them?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I withdraw tokens?
Depending on your location, you can withdraw funds from your World Wallet by transferring them either to a fiat account (such as a bank account or card) or to a crypto app. Follow the instructions below for each method.
Before you withdraw, keep in mind:
Fees: You can review any applicable fees in the withdrawal flow before confirming. Fees vary by provider and are displayed in-app to help you compare options. Providers with lower fees may appear first.
KYC: Some off-ramp providers may require identity verification (KYC) to activate your account and comply with local regulations.
Privacy: If you withdraw to a fiat account, you’ll be redirected to a third-party provider. Any personal information you provide during that flow is collected and processed by the provider. World App does not receive or store your identity documents or other PII submitted to the provider.
Choose a withdrawal method:
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Withdrawing Funds to a Fiat Account (Bank Account, Card, PayPal, etc.)
When withdrawing to a fiat account, you will be redirected to a third-party provider to complete the transaction. (Neither the World Foundation nor TFH control, endorse, or are responsible for your transactions with third-party providers.)
To withdraw funds to a bank account or card:
1. Go to Wallet, then tap on the More options (...) button.
2. Select Withdraw.
3. Tap on the token that you wish to withdraw.
4. Select Fiat account.
5. Fill in the amount that you'd like to withdraw, and choose your preferred withdrawal method (provider). Then, tap Continue.
6. You will be redirected to the off-ramp provider withdrawal flow on an external website. Follow the instructions to continue.
7. Tap the Confirm withdrawal button to confirm the transaction.
8. Tap Done to exit.
Note: The transaction can take up to 3 business days to complete. -
Withdrawing Funds to a Crypto App
You may withdraw funds to a crypto app if it's supported by a compatible network.
1. Go to Wallet, then tap on the ... button
2. Select Withdraw.
3. Tap on the token that you want to withdraw.
4. Choose Crypto app.
5. Select the Network, then the Crypto App where you would like to transfer to
6. Enter the wallet address where you wish to transfer, then Continue.
7. Fill in the amount that you'd like to withdraw, then Continue.
8. Tap the Confirm button to proceed with the withdrawal transaction.
9. Tap Done to exit.
Note: The transaction can take up to 3 business days to complete.
Please note: Transactions marked as completed in World App or on the blockchain may not immediately appear as completed in external destinations such as wallets or centralized exchanges. Please allow up to 48 hours and check again. If the funds have not arrived after this period, contact the destination wallet or exchange’s support team for further assistance.
If you have questions about your transaction, contact the provider directly. If you need help with a withdrawal, you may be asked which off-ramp provider processed your transaction. See: In order to receive support, how do I check which off-ramp provider performed my withdrawal?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
I'm having trouble logging in to my account.
1. If you're having trouble logging in, first make sure that:
- You only have one verified account.
- You only have one account linked to your device.
As a security measure, our app does not allow you to own multiple accounts.
2. Try to fully quit the app and reopen.
3. Find and download the latest app update.
Restoring Access
You can also try restoring your account using any login method previously saved in your World App account settings.
Before attempting any recovery steps, we recommend ensuring that you have saved at least one login method in your account settings. More details about login methods can be found in this article: How do I sign in to my account?
Important: Only reinstall the app if Support specifically instructs you to do so. Deleting and reinstalling the app may interfere with account recovery and could cause additional access issues.
Remember that, if you delete the app without first setting up a login method, there will be no way to recover your World App account. We strongly recommend adding at least one login method before taking further action.
To restore account access on a new device, please follow the instructions in this article: How do I successfully move my account to a new phone?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
I am unable to reach support and some World App functionalities have been restricted.
Why can’t I contact Support?
If you are unable to contact Support, this means that an action has been taken to restrict certain World App functionalities. As a result, Support access is no longer available.
For security and integrity reasons, we do not provide further details regarding this determination.
What can I still do in the app?
While some features are restricted, you can still use your self-custodial wallet functionalities.
Available
- Buying
- Selling
- Storing
- Sending
- Receiving
- Vault
Not Available
- Claiming WLD
- Contacting Support
- Invite Rewards
- World ID Number
- Verification
- Bank Withdrawals
Accessing your funds
To access the funds in your wallet and vaults, please ensure you are logged into your account on the correct phone.
Need help with wallet actions?
Although Support access is restricted, you can still manage your tokens using the following guides:
These articles provide step-by-step instructions to help you use your wallet functionalities.
Additional information
For further details, please refer to our Terms and Conditions.
If you would like to request data deletion, please see: How do I delete my data?. All requests are reviewed in accordance with our Privacy Notice and applicable legal obligations.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What are some troubleshooting steps that I can take for World App issues?
We understand that encountering issues with World App can be frustrating. To help you resolve these problems quickly, we recommend you going through our troubleshooting steps. Each step is designed to address common issues and ensure that your app is running smoothly.
Let’s go through these steps together to understand what each one is trying to accomplish.
1. Disable Secondary SIM on Dual-SIM Devices
Purpose: If you’re using a dual-SIM device, it’s possible that the SIM not connected to the internet could be causing conflicts. By disabling the secondary SIM, you ensure that your device is using the correct connection for World App.
What to do: Go to your device’s settings and disable the SIM card you’re not using for data.
2. Double Check Your Internet Connection
Purpose: A stable internet connection is essential for World App to function properly. If your connection is weak, the app may not work as expected.
What to do: Ensure that you are connected to a reliable WiFi network or that your mobile data is working correctly. You can also try switching between WiFi and mobile data.
3. Verify App Source
Purpose: To ensure the security and integrity of World App, it’s important that it is downloaded from an official source, such as the App Store (iOS) or Play Store (Android).
What to do: Double-check that you downloaded the app from the official App Store or Play Store. If not, uninstall the app and reinstall it from the correct source. You can download the latest app version from here: https://world.org/?download
4. Check for Operating System Updates
Purpose: Outdated operating systems can cause compatibility issues with the app. Keeping your device’s OS up to date ensures that all features work correctly.
What to do: Go to your device’s settings, check for software updates, and install any available updates. You can verify this by authenticating in the Play Store or App Store.
5. Ensure Device Software Is Up to Date
Purpose: In addition to the operating system, your device’s software must be up to date to avoid potential conflicts or bugs.
What to do: Regularly check for and install updates for both your device’s operating system and any related software.
6. Force Quit the App
Purpose: Sometimes, apps can get stuck or unresponsive. Force quitting the app can refresh it and clear any temporary issues.
What to do: Swipe up on the app preview from the app switcher, or press the home button twice and swipe up on the app preview.
7. Switch Internet Connection
Purpose: Switching from mobile data to Wi-Fi (or vice versa) can help determine if the issue is related to your current network connection.
What to do: If you’re using mobile data, switch to Wi-Fi and see if the issue persists. If you’re on Wi-Fi, try using mobile data.
8. Deactivate Your VPN
Purpose: VPNs can sometimes interfere with app functionality, especially if the VPN’s server is experiencing issues or is in a restricted location.
What to do: Turn off your VPN and try using the app again. If the app works without the VPN, the issue may be related to the VPN service.
9. Restart Your Device
Purpose: Restarting your device can resolve many temporary glitches by refreshing the system and clearing any minor software issues.
What to do: Turn off your device, wait for about 5 minutes, and then turn it back on.
10. Wait and Try Again
Purpose: Sometimes, temporary server issues or network congestion can cause problems. Waiting a few hours before trying again can resolve these issues.
What to do: Close the app, wait for a few hours, and then reopen it to see if the issue is resolved.
11. Check if Your Android Device Is Rooted
For security reasons, World App does not support rooted Android devices. Rooting disables key protections and can expose your data and wallet to security threats.
If your device is rooted, you may see a warning and the app may not work correctly.
To fix this:
1. Unroot your device by following your device manufacturer's instructions; or
2. Use a different, non-rooted device to access World App.
3. Ensure all Android system updates are installed.
4. Reinstall World App from the Google Play Store.
5. Restart your device, then try again. If your device is no longer rooted but the issue persists, contact World App Support.
12. Check if Your iOS Device Is Jailbroken
World App requires a secure, unmodified iOS environment to function correctly. If your iPhone has been jailbroken, some built-in security protections are removed, which may put your data and wallet at risk.
If your device is detected as jailbroken, you will see a “Jailbreak detected” warning and the app may not work properly.
To fix this:
- Restore your device to its original iOS version using Apple’s official steps to remove the jailbreak; or
- Use an iPhone that has not been jailbroken to access World App.
- Make sure your device is updated to the latest version of iOS.
- Reinstall World App from the App Store.
- Restart your device and try again. If your device is no longer jailbroken but the issue continues, contact World App Support.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Glossary of Terms
Age Verification (also: AV, age block)
A process within World App that confirms a user meets the minimum age requirement to access certain features or complete verification. Users who do not meet the age threshold may be prompted to verify their age before proceeding.
Agent Kit (also: AgentKit)
A World ID SDK that allows apps and websites to verify that AI agents are backed by a verified human. Helps platforms rate-limit agent activity and distinguish legitimate agentic traffic from malicious bots.
Airdrop (also: Claims, grants, monthly airdrop, monthly claim, token distribution)
Program that distributes WLD to eligible verified users.
Alfred Pay
A third-party ramp provider that enables users to convert between fiat currency and crypto within supported regions. Operates independently from World App support.
AMPC
Anonymized Multi-Party Computation — a cryptographic technique used to process biometric data across multiple parties without any single party having access to the full data. Used by World to enhance privacy during verification.
APY (also: Annual Percentage Yield)
Annual Percentage Yield, showing investment returns with compounding interest.
ATO (also: Account Takeover)
Unauthorized access to a user's account.
Authenticator
A method or device used to verify a user's identity during login or access. In the World ID context, the World App itself can act as an authenticator for third-party apps that require verified human identity.
Backup (also: Back up, recovery setup)
A login method set up to secure and restore access to your World App account. Supported options include Passkey, Google sign-in, and Apple sign-in. Setting up at least one is strongly recommended — without it, account recovery may not be possible.
Biometric recovery
An option to recover your World ID at an Orb. This works by linking your iris to your account, allowing you to recover access by visiting an Orb and verifying again.
Bitcoin
A decentralized digital currency that allows users to send and receive payments directly without a bank or central authority. Available to hold and transact within World Wallet.
blockchain
A secure, decentralized digital ledger that records transactions across a network of computers. World Chain, the blockchain underlying World App, uses this technology to process and verify wallet transactions.
Bot
An automated account or program designed to simulate human behavior online. World ID helps platforms detect and limit bot activity by verifying real human users.
Bot Traffic
The volume of automated non-human activity on a platform. World ID helps platforms reduce bot traffic by requiring human verification.
Claim / Grant (also: Grant, claim)
The process of receiving your allocated WLD tokens within World App. Eligible verified users can claim their WLD on a monthly basis, up to their total annual Worldcoin Guarantee amount.
Community Operator
Everyday people with self-serve Orbs who conduct verifications in their local communities.
Compatibility Mark
A Compatibility Mark is a trademark or logo provided by World that certified partners can use to indicate that their products or services are compatible with the Worldcoin platform or World ID.
Compliance Standards
A set of rules, regulations, and guidelines that ensure an organization operates lawfully and ethically.
Compliance Standards Framework
An agreement that stipulates punishable offenses and penalties associated with violations
Credential Issuer
An entity that issues credentials to users. For example Tools for Humanity issues Orb and NFC ID credentials. Any approved issuer can issue credentials within the World ID ecosystem.
Credential Verification (also: NFC verification, passport verification)
World ID verification method completed in-app using NFC-enabled documents such as a passport or national ID.
Credentials Hub
New tab in World ID App that will allow users to see different type of identity credentials connected to their World ID
Crypto Exchange
A digital platform that allows users to buy, sell, and trade cryptocurrencies using various currencies, including fiat and other digital assets.
cryptocurrency
A digital form of currency secured by cryptography and operating on a blockchain network. Examples include Bitcoin, Ethereum, and WLD.
data custody
The responsibility of securely storing and managing user or organizational data, ensuring it is protected and handled appropriately.
data minimization
A principle of only collecting and retaining the minimum amount of data necessary for a specific purpose.
data privacy
The practice of safeguarding personal or sensitive data, ensuring compliance with privacy laws, and giving users control over their information.
decentralization (also: decentralized)
The process of distributing authority, decision-making, or data storage away from a central entity, often to enhance transparency, security, and resilience. Commonly associated with blockchain systems and governance models.
Deep Face
A solution for identifying deep fakes using World ID
deepfake
A synthetic media, usually video or audio, created using artificial intelligence to impersonate real people, often for deceptive or manipulative purposes.
Dollars USDC
The label for your USDC cash balance in World Money. Displays your US dollar-denominated balance, which can be used for spending, saving, or earning yield within the app.
DPA (also: Data Privacy Authority, Privacy authority)
Government or regulatory authority related to data privacy matters.
DSAR (also: Privacy request)
Data Subject Access Request. A user request to access delete or otherwise exercise privacy rights regarding personal data.
Earn
A feature in World Wallet that allows users to supply crypto assets to earn yield, or borrow against their holdings. Powered by Morpho, a decentralized lending protocol.
eETH
A liquid staking token representing staked Ethereum (ETH) on the ether.fi protocol. Holding eETH allows users to earn staking rewards while keeping their assets liquid.
encrypted data
Data that is transformed into a secure format using cryptographic algorithms to protect it from unauthorized access.
Ethereum
A decentralized blockchain platform that supports smart contracts and decentralized applications. World Chain is built on top of Ethereum infrastructure.
Face Authentication (also: Face Auth)
A World App security step that matches a selfie to encrypted data stored on the user's device, confirming the person using the World ID is the same person who verified.
Face ID
Face ID is a biometric authentication method that uses a person's facial features to verify their identity.
Fiat (also: fiat currency)
Fiat money is a type of government-issued currency (e.g. EUR or USD)
Field Staff (also: staff)
Individuals who work on the ground at Orb locations to assist users with the verification process and support onboarding.
GDPR
The General Data Protection Regulation, which governs data privacy and protection in the EU.
Human Badge
A blue badge displayed in World App and across any accounts connected to your World ID, indicating that you are a verified human.
Human credential (also: Humanity verification)
Proof that a user has verified their humanity through World ID (i.e., they have completed the Orb verification process and are recognized as a real, unique human).
Identity Attestation
A World ID feature that lets users prove specific identity attributes such as age, nationality, or document type to a third-party app without sharing the underlying data. The app only receives a yes or no result confirming whether the user meets the criteria. No personal data is transmitted.
Invites (also: Invites Mini App)
A feature in World App that manages the referral program, allowing users to invite friends and track referral rewards.
iris code
A unique digital identifier generated by the Orb from a user's iris images during verification. Used to confirm a user is real and unique without storing the original iris image.
KYC (also: Know Your Customer)
Know Your Customer. Regulatory identity verification that may be required by third-party providers for certain transactions.
Learn Center
Hub on world.org containing different educational articles.
Login method (also: Log in, sign-in method)
The way a user signs in and restores access to their World App account. Supported options include Passkey, Google sign-in, and Apple sign-in. Setting up at least one login method is strongly recommended to ensure account recovery is possible.
Mini App
A feature or service built into World App, created by either the World team or a third-party developer. Third-party Mini Apps are independently operated, so their content and support are the responsibility of the developer, not the World team
My Number Card
The My Number Card is an identity document issued to citizens of Japan and foreign residents, containing a unique 12-digit Individual Number that serves as a national identification number in Japan.
National ID
an official document issued by a government to verify a citizen's identity.
Native Coin
A digital currency that is native to and built into a specific blockchain network. For example, ETH is the native coin of Ethereum. WLD operates within the World Chain ecosystem.
Network fee (also: Gas fee, transaction fee, blockchain fee, gas)
Transaction fee required to process a blockchain transaction. Determined by the blockchain network and cannot be controlled or refunded.
NFC-enabled ID (also: NFC credential)
A government-issued identity document such as a passport or national ID with an NFC chip that can be used to verify credentials in World App, without sharing data with third parties.
Non-custodial wallet (also: Self-custodial, user-controlled wallet)
A wallet where the user fully controls their private keys. Support cannot access reset or recover funds if the user loses their backup.
Not verified (also: Unverified World ID, Unverified user)
A World ID status indicating a user has not yet completed any verification. Users in this state are prompted to verify via Orb or NFC to access human-only features and rewards.
Occlusion
A condition during Orb verification where something partially blocks or obscures the user's iris, preventing a successful scan. This can be caused by physical characteristics, eyelashes, reflections, or other factors that interfere with the Orb's ability to capture a clear iris image. Users experiencing occlusion may need to reposition or seek assistance from an Orb operator.
Onboarding (also: Account creation, signup, new user)
The initial journey a new user takes when setting up World App — including downloading the app, creating an account, and completing identity verification at an Orb or through a supported credential.
One Human: One Account
The principle that each verified World ID is tied to a unique real person preventing duplicate accounts and bot abuse across the network.
Orb (also: Orb device)
In-person biometric verification device used to create or refresh high-assurance World ID credentials.
Orb App
A companion app used to manage and operate an Orb verification device. Separate from World App, which is used by users being verified.
Orb on Demand
A service that allows users to schedule a verification appointment with an Orb operator who comes to a location of the user's choosing.
Orb reward
A type of referral reward users can get when they invite a friend who successfully verifies at the Orb.
Orb Self-Serve
A verification setup where users can complete their Orb verification independently at a self-serve Orb location, without needing guidance from an operator.
Orb Verification (also: Humanity verification)
World ID verification method completed at an Orb. Generally qualifies users for higher WLD than credential-only verification where eligible.
ORO
A token native to the World Chain network, also referred to as the GOLD token. Available as a Mini App within World App, where users can claim ORO tokens as a reward for being Orb-verified.
passkey (also: Passkeys)
Passwordless authentication method that allows users to sign in to apps or websites using cryptographic keys instead of traditional passwords.
Pay
A payment feature in World App that allows users to send and receive payments using their World Wallet balance.
PCP (also: Personal Custody Package)
Encrypted biometric data stored locally on the user's device. Not stored by the World team.
Peer-to-Peer Transfers
Direct transfers of funds or tokens between individuals without intermediaries.
Permit
A spending authorization that lets an approved Mini App debit a specified amount of tokens later. Does not transfer funds immediately.
PII (also: Personally Identifiable Information)
Personal data that can identify a user, such as full legal name, date of birth, ID documents, or account numbers.
Points
Non-financial units earned through World ID Rewards that can be redeemed for select digital services such as streaming, mobility, and productivity tools.
Privacy Portal
Official user-facing intake form for submitting privacy requests.
Private by Design
Private by design refers to the practice of integrating privacy and data protection principles into the design and development of products, services, and business practices, ensuring that privacy is preserved throughout the entire data lifecycle.
private key (also: private keys)
A private key is an alphanumeric code used to authorize transactions and prove ownership of a blockchain asset, mainly blockchain wallets. In simpler terms, a private key is like the master password to your cryptocurrency account —it's what gives you control over your funds.
Proof of Human (also: PoH, Proof of Humanness, Proof of Personhood)
System to verify a user is a unique human without revealing personal identity details. Used to determine eligibility for claims credits or features.
Proof of liveness
A security process that verifies a user is physically present and real at the time of verification (not a photo, video, or deepfake), typically through real-time actions like blinking, head movement, or facial recognition.
QR Code
A two-dimensional barcode that can be scanned using a smartphone or other devices to quickly access information, links, or services.
Ramp provider (also: on-ramp, off-ramp, ramp providers)
Third-party service that enables users to convert between fiat currency and crypto, or withdraw to a bank. Operates independently from World App support.
ReAuth (also: World ID Re-Authentication, Reauthentication)
Reauthentication flow where a user visits an Orb to refresh their on-device encrypted package to continue using World ID features.
Relying Party (also: RP)
An app platform or service that accepts and verifies World ID credentials to grant access or privileges. Decides which credentials are acceptable for their use case.
Secure provisioning
The process of securely setting up and initializing a device or system such as an Orb with the credentials, keys, and software it needs to operate safely and as intended. Ensures the device has not been tampered with before use.
Selfie Check (also: Face Check)
A low-friction anonymous verification method that uses a selfie and a uniqueness signal to help platforms prevent bot abuse. Lower assurance than Orb verification. Selfie photos never leave the user's device.
Settings (also: App settings, options)
In-app configuration area for World App covering notifications permissions and account details.
smart contract
Self-executing contracts with the terms of the agreement directly written into code, running on a blockchain to automate processes without intermediaries.
Spending (also: Spending wallet, Spending account)
A wallet balance type in World App that is ready for payments and everyday transactions such as sending, paying, and swapping tokens. Does not earn yield.
Stablecoin
A type of cryptocurrency designed to maintain a stable value, often pegged to a fiat currency like USD or a basket of assets.
Swapping (also: Sell, swap, selling)
Converting one token to another within World Wallet such as WLD to USDC.
Sybil Resistance
The ability of a system to prevent a single person from creating multiple fake accounts or identities. World ID achieves this through its one-human one-account verification model.
Token
A digital asset or unit of value issued on a blockchain, often representing ownership, utility, or access rights within a specific ecosystem.
Tools For Humanity
The company behind World App, World ID, and the broader World ecosystem. Tools for Humanity builds the technology that powers human verification and financial access for users worldwide.
TOS (also: ToS, Terms)
A legal agreement that outlines the rules, responsibilities, and rights of users and providers regarding the use of a service or platform.
Transaction hash (also: Tx hash)
Unique on-chain identifier for a blockchain transaction used to confirm activity in a blockchain explorer.
unique human
A verified World ID user who has been confirmed as a real, unique individual — meaning no other account exists for that person in the World system.
Unlimit
A third-party ramp provider that enables users to convert between fiat currency and crypto within supported regions. Operates independently from World App support.
Verification Levels
The different tiers of World ID verification available to users ranging from lower to higher assurance. Orb verification provides the highest level (full Proof of Human), NFC or Credential verification provides a mid-level, and Selfie Check provides a lower-assurance option. The level accepted depends on the app or platform requiring verification.
Virtual Bank Account
A unique account number that lets you receive funds from a bank or financial institution directly into your World Wallet. Deposits in US dollars are converted into USDC and added to your wallet balance. Useful for direct deposit of paychecks, business payments, or self-funding from your own bank account.
Voucher
Redeemable code used for purchasing goods, services, or obtaining discounts
Wallet address
Public address used for receiving and sending tokens on a blockchain network.
Wallet Key
A Wallet Key is a cryptographic key that provides secure access and control over a digital wallet. It is essential for signing transactions, accessing funds, and interacting with blockchain-based services.
WBTC
Wrapped Bitcoin — a version of Bitcoin converted into a token format compatible with the Ethereum network and other blockchain ecosystems, enabling it to be used in decentralized apps and wallets.
Web3 (also: Blockchain, digital assets, decentralized web)
General term for blockchain-based products and transactions.
WETH
Wrapped Ether — a version of Ethereum (ETH) that has been converted into a standard token format compatible with a wider range of decentralized apps and exchanges.
Whitepaper
Worldcoin's comprehensive document outlining the technical and economic aspects of the project.
WLD (also: Worldcoin)
The Worldcoin token. In support contexts claiming WLD refers to receiving periodic airdrop portions inside World App.
World Card
A physical bank card (VISA), that you can use in stores/online to pay with assets you have on your World account.
World Chain network (also: Worldchain)
Blockchain infrastructure used for many World App wallet transactions.
World Chat
A Mini App in World App that lets users chat with others using wallet addresses or usernames, send messages and photos, and transfer funds in an end-to-end encrypted environment.
World Foundation
The nonprofit organization that stewards the World protocol and ecosystem, previously known as the Worldcoin Foundation. Responsible for the long-term development and governance of the World network.
World ID (also: WorldID)
The user's verification status and credentials, created through verification flows such as Orb or Credential Verification.
World ID App
A dedicated app for verifying your humanity, managing your World ID credentials, and authenticating with partner apps. Separate from World Money, which handles wallet and financial features.
World ID Rewards
An incentive program for newly Orb-verified users that provides free, limited-time access to select digital services such as streaming, mobility, and productivity tools. Rewards are redeemed using Points.
World Money
The World Money app (formerly World App) is your home for digital finance — buy, sell, hold, and send crypto and stablecoins, deposit funds, earn yield, and access financial Mini Apps.
World Network
The global network of verified users and participants built on World ID. Previously known as the Worldcoin Network.
World Operators (also: Operators, Operator, World Operator)
Businesses or individuals authorized by World to operate Orb locations manage verifications and support user onboarding in their local communities.
World Shop
A Mini App in World App where users can explore and purchase World-branded merchandise and claim free drops.
World Space (also: World Spaces)
A physical location equipped with an Orb where users can get verified and learn about World. Includes dedicated spaces such as Flagships and Kiosks used solely for Orb verification, and non-dedicated Partner Locations where verification is available alongside another primary purpose.
World Wallet (also: Wallet, in-app transactions)
The wallet area in World App used for token balances and transactions including send receive buy sell swap withdraw and pay.
Worldscan (also: Worldscan.org, blockchain explorer)
Public blockchain explorer used to view on-chain activity related to World App and World Chain.
zero-knowledge proof
a method to prove that a user is a real and unique human without revealing any other information about them
ZKP (also: Zero-Knowledge Proof)
Zero-Knowledge Proof. A cryptographic method that allows a user to prove something is true (such as being a verified human) without revealing any underlying personal data.
How do I order an Orb delivery to my location?
With Orb Delivery, an Operator brings an Orb to your location so you can complete World ID verification without visiting a fixed Orb site. You choose a time slot that works for you, and a verified Operator arrives with the Orb during your booked window.
Orb Delivery is currently available in select cities and to eligible users only.
Before you start
- Orb Delivery is currently only available in San Francisco, California.
- This option is for humans who have not already verified their World ID at an Orb.
- You must enable World App location permissions to access this feature.
- You can only have one active order at a time.
What to expect from your session
An Operator will arrive at your location during your booked time window, carrying an Orb. The verification itself takes just a few minutes per person.
Where the meeting happens
- The Operator will not enter private homes or apartments.
- If you're at a home address, plan to meet at your front door or building entrance.
- If you're in an apartment building or hotel, the lobby works well as a meeting point.
- The Operator may call you through the app when they're on their way or nearby — calls are anonymous, and your phone number is not shared.
How to set yourself up for a successful scan
- Find a spot with good, even lighting — avoid standing directly in front of a bright window or in strong sunlight, as this can affect the scan
- Make sure there's enough room to stand comfortably in front of the Orb
- Have your World App open and ready when the Operator arrives
- If you're booking for a group, note that up to 5 people can verify in a single session
How to order an Orb delivery
- In your World App, tap the World ID tab and open your Settings (gear icon).
- Tap the Verify humanity banner at the top of your settings screen.
- Go to Find an Orb.
- Allow location to continue.
- Tap the Orb Delivery option.
- Enter or search your delivery address.
- Confirm your address to continue.
- Select a date and time.
- Enter the number of humans who wish to verify their World ID with the Orb. Maximum 5 humans per session.
- Allow notifications when prompted.
- Add your phone number to receive a verification code and allow the Operator to reach you.
- An SMS code will be sent to your number. Enter it to continue.
- Review your details and tap Confirm order.
- Wait for the order confirmation screen to complete your booking.
- Once the Operator arrives, you'll receive a notification. Tap Start verification to begin.
You can find more details about the Orb verification experience in this article: How do I get verified at an Orb location without staff?
Frequently Asked Questions
Can I contact the Operator?
Yes. Calls are made through the app, and your number is not shared.
Can I cancel my order?
Yes. You can cancel your order before the Orb is delivered to you.
Please note:
- Canceled orders count toward your weekly limit
- You can make up to 3 booking attempts per week
Why don’t I see Orb Delivery?
You may not see this option if:
- The feature is not available in your area
- Location permissions are disabled
- There are no available time slots
How can I prepare for the Orb verification?
See the What to expect from your session section above. For more details on the verification process itself, see: What should I expect when getting my World ID verified at an Orb location?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I set a custom Transaction Relayer in World App?
What is a transaction relayer?
A transaction relayer is a communications service that broadcasts the transaction you have already signed with your own keys to the blockchain. The relayer does not take custody of your tokens or private keys. World App allows you to configure a custom transaction relayer for your transactions.
By default, your World App transactions will utilize the World Transaction Proxy, which routes them to third-party ERC-4337 bundlers (such as Pimlico or Alchemy) that support World Chain.
While many users may choose not to change this setting, those seeking additional control over how their ERC-4337 smart account transactions are submitted to the blockchain may choose to do so.
What happens if I change it?
If you set a custom relayer:
- All blockchain transactions in World App will use your selected relayer
- This includes token transfers and Mini App transactions
If your relayer is unavailable, incorrectly configured, or does not support bundler sponsored transactions (also called boosted paymasters), transactions may fail.
Please note that depending on where you or your chosen relayer operate, relayer activity can be regulated as money services or crypto-asset services. World App itself does not provide transfer services and does not intermediate or hold customer funds. If you opt to use a custom relayer, you are responsible for ensuring that the relayer meets any licensing or registration requirements in your jurisdiction.
How do I change the transaction relayer in World App?
- Navigate to the World ID tab
- Tap on Settings (gear icon)
- Select Wallet
- Open Advanced Settings
- Select Transaction Relayer
- Paste your ERC-4337-compatible relayer URL
- Save your changes
Once saved, World App will use your selected relayer for future transactions.
If the URL is invalid or not supported, you will see an error message in the app.
You can switch back to the default setting at any time.
Understanding Network Fees
Network fees fluctuate based on network congestion and are outside World App’s control.
World App displays estimated network fees. Always review the quote on-screen before approving the transaction.
Network fees are paid directly to block validators. World App does not receive or retain any pay or part of network fees. If you switch to a custom relayer, World App cannot guarantee or display how much you may be charged per transaction.
When using a custom relayer, you are responsible for configuring your relayer’s network fee policies, including any maximum fee limits.
World App does not control third-party relayers and is not responsible for transaction costs incurred through custom relayer configurations.
Support Information
- If you are using the default relayer configuration (World Transaction Proxy), World App Support can help investigate issues within the app experience.
- If you are using a custom relayer, issues related to transaction submission, delays, or failures may need to be resolved with the relayer provider you selected.
World App Support cannot troubleshoot or manage third-party relayer infrastructure.
If you’re experiencing transaction failures and are unsure whether your relayer is the cause, you can switch back to the default relayer and try again.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What is a Permit and why am I being asked to approve it?
A Permit is a spending authorization that allows a Mini App to debit a specific amount of tokens from your wallet in the future. You may be asked to allow a Permit when performing a transaction in a Mini App.
How does a Permit work?
When you perform a Mini App action, tokens may be sent and received as part of the transaction. A Permit is separate from the transaction itself, it is the Mini App requesting permission to debit your wallet later.
If you approve a Permit:
The Mini App may debit your wallet at any time in the future.
Debits can happen in one or multiple transactions.
The total amount debited cannot exceed the amount you approved.
For example:
If you approve a Permit of 5 WLD, the app could:
Debit 0.5 WLD ten times
Debit 5 WLD once
Debit multiple times in different amounts
As long as the total does not exceed 5 WLD.
Also note: If you approve multiple Permits (for example, three separate approvals of 5 WLD), each approval grants additional spending authorization. In that case, the Mini App could debit up to 15 WLD total across those approvals.
Additional Questions
- Does approving a Permit immediately move funds?
No. Approving a Permit does not transfer funds immediately. It only authorizes the Mini App to debit up to the approved amount in the future.
- Is a Permit the same as a network fee?
No. Permits and transaction fees are independent and unrelated.
They may appear in the same confirmation flow, but they serve different purposes and are not connected.
- Can I change the Permit amount?
No. The Permit amount is requested by the Mini App.
You can either:
Approve the requested amount
Decline the request
You cannot manually adjust the amount yourself.
- Which tokens use Permits?
Permits apply to the specific token displayed in the request.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What is the Human Benefits Mini App pilot?
What is the Human Benefits Mini App?
The Human Benefits Mini App (known in some countries as “Human Rewards” or “World ID Rewards”) provides newly Orb-verified users with an opportunity to access, for free and for a limited time, select digital services (such as streaming, mobility and productivity tools). Benefits are redeemed with points. This is part of a pilot program and at this time, is available in certain countries only. Terms and Conditions apply.
What are points?
Points are used within the Human Benefits Mini App. Points are granted to eligible users who complete World ID verification at an Orb, or received as a referral reward (where available). This pilot program began rolling out from January 7, 2026.
Points don’t have cash value. Instead, they can be used to unlock access to select services. For example, 100 points may unlock a one-month membership to a service, depending on the offer available. Benefits may include streaming services, fitness memberships, food delivery, and more.
After getting verified at an Orb, you will receive between 50 and 100 points accessible through the Mini App. These can be used immediately and applied to any of the available rewards. Please note that any unused points expire after 6 months of being received.
How does it work?
- Get verified at an Orb in a participating country (starting January 7, 2026), or refer a friend to receive a reward (see How do invite rewards work?)
- Open the Human Benefits Mini App in World App.
- Sign in with your World ID.
- Browse available benefits and select the one you want. Review how long it lasts and any applicable terms before completing redemption.
- Spend your points to redeem your chosen benefit.
- You’ll receive a code, which you can use through an external link.
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If you don’t use your points right away, you can keep them for up to 6 months before they expire.
Frequently Asked Questions (FAQ)
Why don’t I see Human Benefits in my account?
You may see this feature listed as World ID Rewards instead. Please check your app for that name.
Can points be used on services where I already have a subscription?
Yes, once you redeem a code, you can apply it towards your existing subscription.
Can I redeem my points more than once on the same service?
Yes, if you have sufficient available points.
Are NFC referral rewards still available?
No. There are no referral rewards linked to NFC verification for Human Benefits countries.
What are the benefits or rewards available in the Human Benefits Mini App?
Available benefits vary by country or region. To see what’s available to you, open the Human Benefits Mini App and browse the full list.
Can I get points if I get a World ID verification with my passport or national ID?
No, points are only available to users who get verified at an Orb.
Can I cash out or exchange my points for tokens?
No, points can only be redeemed in the Human Benefits Mini App. They can’t be withdrawn, transferred to other users, or exchanged for cash, and there’s currently no option to purchase additional points.
Can I buy points with WLD or other tokens in my World wallet?
No, points cannot be purchased.
Can I share or transfer my code to someone else?
Benefits available in the Human Benefits Mini App are intended for personal use. We encourage users to redeem their codes directly through the app to ensure they are used as intended, and to avoid any issues with eligibility, validity, or support.
Do voucher codes expire?
Voucher codes are subject to the terms set by the voucher issuer and the retailer or service provider.
I have an issue with my points. Who can I contact?
If you experience any issues with your points, please contact our Customer Support team for assistance.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How to Pay with QR Codes in Argentina
To pay with QR codes in Argentina, you must have an active and verified account with Ripio.
If you haven’t completed KYC (Know Your Customer) with Ripio, World App will prompt you to verify your identity before you can proceed. This verification is required to enable QR payments and comply with local regulations.
QR code payments allow you to pay merchants in Argentina using your WLD funds.
Making a payment with a QR code
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Scan the QR code
Open World App, tap Scan (top-left corner of the home screen), and point your camera at the merchant’s QR code.
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Enter or review the amount
There are two types of QR codes:
Prefilled QR:
The merchant already sets the amount. You’ll see the total in ARS and its WLD equivalent, including any applicable fees.Non-prefilled QR:
You’ll need to enter the amount you wish to pay. The app will display the ARS total and the corresponding WLD amount before you continue.
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Confirm the payment
Tap Confirm to authorize the crypto transfer.If you proceed with the transaction, Ripio processes the payment by converting the required WLD amount to ARS and then remitting it to the merchant.
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Transaction completed
Once the payment is successful, you’ll see a confirmation in World App. The transaction details will also be available in your transaction history.
Troubleshooting steps
If the QR code payment isn’t working as expected, try the following:
- Ensure the lighting is good and the QR code is clearly visible.
- Hold your camera steady and point it directly at the QR code.
- Ask the merchant to refresh or regenerate the QR code.
- Force-close World App and try again.
If the issue continues, please contact us through in-app support so we can help you further.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Why do I see a network fee for my transactions?
What are network fees?
A network fee is a small payment you make to process a transaction on a blockchain. It pays the network for the computing power needed to validate and complete your action (like sending tokens or interacting with a smart contract). You can learn more about network fees in this blog post: Understanding Crypto Costs: Transaction and Network Fees.
World App normally covers network fees, so you can transact smoothly without worrying about extra costs. However, in some situations, the app may not be able to sponsor the fee. World may update or modify its fee sponsorship policies at any time.
When this happens, you’ll see the amount of WLD needed to continue. This process is called a self-sponsored transaction and helps ensure your transaction can still be completed without interruption.
This system is powered by ERC-4337 account abstraction and a third-party ERC-20 paymaster, which pays the network fee upfront and is reimbursed in WLD.
Why this happens
You may be asked to cover the network fee for a transaction when:
- Network activity is unusually high.
- Our daily limits for sponsored transactions have been reached.
In these cases, the app temporarily pauses sponsorship only for that transaction and switches to a backup flow.
What you’ll see in the App
When a network fee is required, the app will guide you clearly:
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A message will display the exact amount of WLD needed.
- You’ll see an option to accept and continue.
- Once confirmed, the transaction proceeds normally.
- No advance setup is needed — the app notifies you only when a fee is required.
How the Self-Sponsored Flow Works
- You start a transaction as usual.
- World checks whether it will sponsor the network fee.
- If not, your wallet shows a quote from a third-party paymaster.
- The quote tells you how much WLD is needed to cover the fee.
- If you accept, the paymaster pays the fee upfront.
- During the transaction, the paymaster is instantly reimbursed in WLD.
Everything happens in a single, secure on-chain process.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I sign in to my account?
Overview
World App now uses new login methods designed to make regaining access to your account more secure and reliable.
You can now log into World App using one of three methods:
- Passkey
- Google account
- Apple account (iOS only for now)
These new login methods replace the previous recovery system, which relied on backups stored in iCloud or Google Drive. While the older system used a backup file to restore your account, the new system uses secure login methods to unlock an encrypted backup of your data.
About World App Login
World App’s new login options are powered by trusted third-party providers (Apple, Google, and the passkey standard).
- In essence, this new system wraps an encrypted backup of your self-custodial data to be able to recover it. Most importantly, the key and the lock are stored separately, with completely different entities.
- Your encrypted backup is stored with Nethermind, a cloud storage provider. Nethermind cannot read the contents of your backup because it’s encrypted.
- Passkeys come from a new internet standard as a simpler and more secure alternative to passwords. With World App, your passkey is both your authentication and your encryption key. This is particularly important because with World App you hold your keys.
- When using trusted third-party providers such as Apple or Google, a key that decrypts your backup is stored in the secure computation engine of Turnkey, a wallet backup provider.
Login Methods
You’ll be prompted to choose a login method when you create a World App account. If you wish to make changes, you can do so anytime from your Settings.
You can add more than one login method. Simply choose the options that work best for you. You can always remove any of these login methods at a later time.
Adding more login methods provides resilience should you lose access to one of your methods.
Passkey
Passkeys let you sign in quickly and securely using your face, fingerprint, or device PIN, without needing a password.
With a passkey:
- Your private decryption keys are stored securely on your device.
- Only you can access your account using your biometric data or device credentials.
- Your passkey is managed by your operating system or by the Credential Manager of your choice.
Please note: not all devices support passkeys. If your device doesn’t, you can use one of the other available login methods.
To create a passkey:
- Open your World App Settings (Gear icon).
- Tap on Account.
- Select Passkey.
- Follow the prompts to save your passkey on your device.
- Once created, you’ll be able to sign in using your biometric authentication (e.g., Face ID or fingerprint).
Google Account
To add a Google account as a login method:
- Tap the Google Account button
- Follow the prompts to link your Google account to your device.
- Once set, it can be used to sign into your World App account.
Apple Account
To connect your Apple account:
- Tap on Apple.
- Tap the Continue prompts until the option to choose an account appears.
- You can choose the “Hide my email” option if available. World App does not require email addresses to work.
- Choose the desired account and wait until the login action is completed.
Transferring Between iOS and Android
Transferring your World App account between iOS and Android is now possible. We recommend doing this by setting up a Google login method. Once you have a Google login method set up in your existing device, simply log in with the same account in your new device.
Important Notes
- We recommend adding a login method as soon as possible.
- Using World App without a login method is possible, but not recommended. If you don’t set up a login method for your account, you’re at risk of:
- Losing access to your World App account if you switch phones or lose your device, including all access to your funds.
- Losing access to your World ID.
- If you are an advanced user, you may also want to export your wallet key as well.
- Our Support team does not have access to user passkeys or login methods, so they’re unable to assist with account recovery if you lose access to your login details. World App is a self-custodial wallet. The World App team does not have access to your wallet keys or your account backup.
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If you want to move your World App access to a new device, you can log in using any of the login methods previously saved to your account. Keep in mind that passkeys cannot be used for cross-platform recovery at this time (for example, a passkey created on an iOS device cannot be used on an Android device).
Frequently Asked Questions (FAQ)
If I lose all my login methods, can you help me get access to my account?
Unfortunately, if you lose access to all of your login methods and your current device, it will not be possible to regain access to your account. Because World App is a self-custodial wallet, neither the World App team nor any other provider has access to your wallet keys or your encrypted account backup.
Why do I need to add a passkey first on my iOS device?
Due to some temporary system limitations, at the moment it’s only possible to add other login methods on iOS after adding a passkey. This limitation does not apply to Android.
What happens to my old Google Drive / iCloud backup?
After you upgrade to the new system, these backups get disabled and scheduled for deletion. You can still use them for a limited period of time to log back into World App should you lose access to your login methods.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I buy, deposit and withdraw Local Stablecoins?
With World App, you can buy, deposit, and withdraw Local Stablecoins through the in-app exchange, as well as with supported ramp providers. However, cash-in (on-ramp) and cash-out (off-ramp) availability depends on your country and the services offered locally.
When buying Local Stablecoins, you can either exchange them instantly in-app using another currency or purchase them via bank transfer through a third-party provider.
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To buy Local Stablecoins in-App from another currency
Go to Cash from the Wallet tab.
Tap the Local Stablecoin you want to buy or tap Explore other currencies to select one.
Tap Buy.
Tap Pay with and choose your preferred payment method.
Enter the amount you want to buy and tap Continue.
Review the details and any applicable fees, then tap Confirm buy. Your funds should be reflected in your wallet immediately.
For more details, visit our Help Center article on How do I buy tokens.
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To deposit Local Stablecoins with a local bank
Go to Cash from the Wallet tab.
Tap the Local Stablecoin you want to deposit, or tap Explore other currencies to select one.
Tap Buy.
Tap Pay with and choose Pay with Bank transfer.
Enter the amount you want to deposit and tap Continue. This will redirect you to the local ramp provider to finish the transaction.
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Continue transaction on the ramp provider and complete the bank transfer to deposit Local Stablecoins in your wallet.
Please note: Bank transfer payments may take up to 48 hours to be reflected in your wallet after you complete the buy.
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To withdraw Local Stablecoins
You can cash out Local Stablecoins from World App to your bank account if off-ramp services are available in your country. The entire withdrawal process is handled by a third-party provider.
Important: In some cases, you may not be able to cash out certain Local Stablecoins if no ramp providers are available. When this happens, you must first convert them to USDC or WLD before completing the transaction.
- Go to Cash from the Wallet tab.
- Tap on the Local Stablecoin you want to withdraw, then click on the three dots.
- Select Withdraw.
- Select Fiat account: Bank transfer.
- You will be redirected to a local ramp. You can continue the withdrawal via this third-party provider, inputting the details of the bank account you wish to receive the funds in.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I send and receive Local Stablecoins?
You can use World App to send and receive supported Local Stablecoins on World Chain. Follow the checklists and step-by-step guides below to make sure your transfers are safe and successful.
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How to Send Local Stablecoins
Quick checklist before sending
- Confirm the username and token name with the recipient.
- Check the network is World Chain.
- Confirm that the Stablecoin is supported at the destination wallet before sending; otherwise, the funds could be permanently lost.
Steps to send
Go to Wallet and select Cash.
- Tap Send
- Choose the Local Stablecoin you’d like to send from the list.
Search for or select the username of the person you want to send funds to.
Important: Always confirm the recipient’s username before continuing. Blockchain transactions are irreversible once confirmed.
- Enter the amount you’d like to send and tap Continue.
- Review the confirmation screen carefully and make sure all transaction details are correct. When you're ready, tap Confirm send to complete the transaction.
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How to Receive Local Stablecoins
Quick checklist before receiving
Make sure the token you expect is supported in World App.
Confirm the sender will use World Chain and the correct contract address.
Steps to receive
Go to Cash from the Wallet tab.
Tap the More options (...) button.
Select Receive.
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Choose the Local Stablecoin you want to receive from the list.
If the token is not listed, it is unsupported — do not accept deposits of that token to your World App address.
Make sure World Chain is selected as the network.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What is a Local Stablecoin?
Overview
A stablecoin is a type of cryptocurrency designed to keep its value steady over time, unlike volatile cryptocurrencies such as Bitcoin or Ethereum. Stablecoins are usually tied to a traditional asset —also known as fiat currency— such as the US Dollar (USD) or Euro (EUR).
A Local Stablecoin is a stablecoin that mirrors the value of a specific country’s official currency. For example, wARS reflects the value of the Argentine Peso (ARS). These tokens make it easier for users to transact in familiar currencies while staying on-chain.
Which Local Stablecoins are supported on World App?
You’ll find the local stablecoins supported by World App in the Cash tab of your Wallet.
You can add any supported Local Stablecoin, even if you live in a country that uses a different fiat currency.
However, you can only purchase a Local Stablecoin via bank transfer if the transfer is made in the same fiat currency. If it isn’t, you can still get the Local Stablecoin by swapping from another supported asset (such as USDC).
To add a Local Stablecoin, follow these steps:
Go to Cash from the Wallet tab.
Tap the Explore other currencies button.
Choose the Local Stablecoin you want to add.
How can I use Local Stablecoins for transactions?
Local Stablecoins work like any other cryptocurrency: they can be sent and received as long as the asset is supported by both the sender and the receiver.
Visit our Help Center articles for more information:
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I close my Virtual Account?
A Virtual Account is linked to your World Wallet. If you no longer need it, you can close it through World App.
Closing a Virtual Account means the account will no longer accept deposits, and you will need to create a new one if you want to receive deposits again.
Steps to close your Virtual Account
Go to the Wallet tab and select Bank account.
- Choose the account you want to close by tapping on the Details button.
- Select the gear icon (⚙️).
- Tap Remove Account.
- A message will appear letting you know that once the account is closed, any incoming direct deposits will be returned. Tap Yes to confirm.
You’ll see a confirmation message once the process is complete.
Important things to know
Once closed, your Virtual Account cannot be reactivated.
If you need to receive payments again, you must create a new account.
Pending transfers sent to a closed account will fail and be returned to the sender.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I deposit into my Virtual Account?
Depositing assets into your Virtual Account is simple: You can receive funds by sharing your account details. Any supported funds deposited will be converted and reflected in your World Wallet balance: into USDC for US Virtual Accounts, and into wARS for Argentina Virtual Accounts.
Note: The steps below vary depending on your account type and location.
How to receive deposits
US Virtual Account (USD)
- Head to the Wallet tab and select Bank account.
- Choose the account where you want to receive funds and tap Details.
- Tap Account details to view your routing number, account number, and bank name.
- Share these details with your employer, clients, or any institution that will send you funds.
- You can also tap Share details to send your account information through other channels (e.g., email, chat).
You’ll receive a notification in the app as soon as the funds are deposited.
Argentina Virtual Account (ARS)
Go to the Wallet tab and select Virtual Account.
Tap the information icon next to your ARS account.
Tap Account Details to view your CVU number.
- Copy your CVU or tap Share All Details to send it to your bank or payer.
- Ask your bank or payer to send a transfer in ARS to your CVU.
- Once received, ARS is automatically converted to wARS and added to your wallet. The minimum transfer is ARS 100, and currently no fees apply.
Sending to your bank account
- Go to the Wallet tab.
- Tap Send or Withdraw.
Select wARS argentino.
Select bank transfer.
- Enter your bank account CVU as the destination.
Confirm the amount and complete the withdrawal. Your wARS will be converted to ARS and sent to your bank. Currently no fees apply to this transaction.
How deposits are processed
When assets are sent to your Virtual Account, they are handled by our trusted providers:
US Virtual Account (USD)
- Lead Bank: issues your account details for receiving deposits.
- Bridge: converts your deposit from fiat (US dollars) into USDC and deposits the USDC into your World Wallet.
Argentina Virtual Account (ARS):
- Ripio: processes your ARS deposits and withdrawals, and converts between ARS and wARS.
Important:
- If you are sending money from your own bank account, the name on your bank account must match the name on your Virtual Account in World App.
- Processing times vary depending on your bank and when the payment is sent, usually taking 1–3 business days.
Frequently Asked Questions (FAQ)
My funds are missing or haven’t arrived in my account.
If you don’t see your funds, please contact the Support Team directly through World App, so we can investigate.
- If the transfer came from your bank account, ask your bank for a Trace ID.
- Sharing this information with us will help us locate your transaction faster.
When will my funds arrive?
- ACH transfers: Usually take 1–3 business days. If it’s a same-day ACH sent before 4 p.m. EST, it should arrive that same day.
Wire transfers: They’re usually completed within a few hours and always the same day if sent before 5 p.m. EST.
What is the minimum amount that I can send or receive?
The minimum amount depends on your account type. For US Virtual Accounts: $1 USD. For Argentina Virtual Accounts: ARS 100.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I create a Virtual Account?
A Virtual Account lets you receive money from your employer, businesses, or your own bank directly, and it is converted into USDC and deposited into your World Wallet. For Argentina accounts, this is wARS.
Creating your Virtual Account only takes a few steps:
- Go to the Wallet tab.
- Select Virtual account; it should appear as “Set Up” if you do not have an account.
3. Select the Create virtual account button.
- Choose the currency you prefer.
5. Select one of the verification options and tap Continue. Then, follow the steps to complete the KYC verification process.
6. Once your ID verification has been completed, your Virtual Account will be created once approved. To view your account details, select Account details.
The Virtual Account is active right away, so you can start sharing it with your employer, businesses, or use it to fund your own wallet.
Things to keep in mind
- Each Virtual Account is unique to you and linked to your World Wallet.
- You can create multiple accounts.
- Only supported currencies and regions are available; check your app for the latest list.
- Transfers sent to your Virtual Account are converted into the corresponding digital asset and reflected in your World Wallet balance. For US accounts, this is USDC. For Argentina accounts, this is wARS.
For more details about transactions with Virtual Accounts, please visit our Help Center article: How do I deposit into my Virtual Account?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What is a Virtual Account?
A Virtual Account lets you receive digital assets from a bank or financial institution into your World Wallet. This means:
- You can receive payments from your employer, such as paychecks or business payments.
- You can fund your World Wallet by sending money from your own bank account.
When US dollars are sent to your Virtual Account, it is converted into USDC and added to your wallet balance.
Note: Supported currencies depend on your location. Check your app for the latest availability.
How it works
US Virtual Account (USD)
The flow of funds is simple:
- Money is sent to your virtual account number.
- Lead Bank (the provider) receives the transfer.
- The money is converted into stablecoins (USDC) by Bridge.
- The USDC is added to your World Wallet on World Chain.
Argentina Virtual Account (ARS)
If you are based in Argentina, your Virtual Account uses a CVU (Clave Virtual Uniforme), Argentina's local bank account identifier. The flow of funds is:
- ARS is sent to your CVU number from a local bank or payment provider.
- Incoming ARS is automatically converted into wARS (a local stablecoin) and added to your World Wallet.
- You can also withdraw wARS to a supported bank account at any time through the Withdraw option in your wallet. Your wARS will be converted to ARS on the way out.
- This account is powered by Ripio. A Ripio account and a local Argentine residence permit are required to open one.
Frequently Asked Questions (FAQ)
What are the main benefits of a Virtual Account?
Virtual Accounts are useful in different situations:
- Receive payments into your wallet through your Virtual Account.
- Business payments: Receive payments from companies. Keep in mind that person-to-person transfers are not yet supported.
- Self-funding: Move money from your own bank account to your World Wallet easily.
If I have a question about a payment. How can I contact support?
Our Support Team is here to help you make the most of your Virtual Account. We can assist you with:
- Explaining what it is and how it works.
- Guidance on creating or closing your Virtual Account.
- Questions about supported currencies and available use cases.
- Support with the transfers or deposits status.
Can I have more than one Virtual Account?
Yes, it is possible to have more than one account.
If you need help, please contact our Support Team directly through World App. Please avoid contacting the banking partners directly, as they are not best suited to help you in the first instance.
If you need more information, check these Articles out:
- How do I create a Virtual Account?
- How do I deposit into my Virtual Account?
- How do I close my Virtual Account?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I use the Deals Mini App?
What is Deals?
Deals is a Mini App created by Tools for Humanity, available in select countries.
With Deals, you can explore exclusive discounts and limited-time offers that can be redeemed directly through the app, making your experience more engaging. It also lets you take advantage of the best deals in local stores near you, giving you a faster and more intuitive way to explore offers.
Key benefits include:
Spot the most relevant deals at a glance.
See featured and time-sensitive promotions first.
Browse smoothly through categories for a tailored experience.
How does it work?
There are two main ways to redeem an offer in the Deals Mini App:
Claim a Unique Code (Coupon Method)
-
Install the Mini App and open it.
Browse available promotions by scrolling through categories or exploring the best options nearby.
3. If you prefer, use the search bar to look for specific deals.
4. Select a deal to view full details.
5. Tap Claim coupon.
6. Verify your eligibility with World ID and tap Verify.
7. Once verified, you’ll receive a unique code or QR voucher.
8. Present this code at the participating store, event, or partner location to redeem the offer.
9. The app will confirm your redemption with a success message.
Static Verification (Scan to Claim)
Some promotions are available in person through QR codes displayed at participating locations. To claim, follow the steps:
1. Find a QR code for a promotion.
2. Open Deals Mini App and scan the QR code.
3. The app displays the deal details (location, description, requirements).
4. Tap Verify. You’ll be asked to confirm with your World ID.
5. Once verified, you’ll see a confirmation screen:
“Verified Successfully” if the deal is valid and available.
“Already verified” if you’ve already claimed that promotion.
How long do I have to claim my deals?
Once you've verified with World ID, you have 30 days from the date of your verification to claim them.
After 30 days, any unclaimed deals will no longer be available, and you'll see a screen indicating you're not eligible to view more deals. Make sure to browse and claim your available deals before your eligibility window closes.
Where can I see my active or redeemed deals?
Redeemed or active promotions will appear in the Deals section in the bottom-right corner.
You can check status, expiration dates, and your redemption history at any time.
If you click on a deal in this list, you’ll also be able to see the redemption or voucher code.
If you experience any issues while claiming or redeeming deals, or if something doesn’t look right, please reach out to our Support Team through the app to get assistance.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I change the Help Center's language?
Our Help Center supports multiple languages to help users access information more easily. Please review the steps below to see how and when it's possible to change the language of the Help Center or individual articles.
Supported Languages
These are the languages currently available in our Help Center:
- Chinese (Traditional)
- English (United States)
- English (UK)
- German
- Indonesian
- Italian
- Japanese
- Korean
- Polish
- Portuguese (Portugal)
- Spanish (Latin America)
- Spanish (Spain)
- Thai
How to Change the Language
No matter how you access the Help Center, you can switch to a supported language using the language menu at the top right of the page or article.
Look for the language selector in the top right corner.
Click the menu and select your preferred language.
The page or article will reload in the chosen language.
This works when you are:
Browsing the Help Center in World App (mobile or web).
Accessing the Help Center via a web browser at support.world.org.
Opening an article through chat links.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
My search didn’t return any results, what can I do?
You may have arrived here by mistake or through an automatic help trigger. This might be caused by:
- An unexpected search term.
- A technical error or misclick.
- A link from inside the app that didn’t load as expected.
Try the following tips to improve your search:
- Check your spelling – even a small typo can change results.
- Use different keywords – try synonyms or simpler terms.
- Use fewer words – one or two keywords often work better than full sentences.
- Avoid special characters – stick to plain letters and numbers.
If you can’t find what you’re looking for, here are some options:
- Browse our Help Center: https://support.world.org/
- Contact our Support team to request assistance.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I manage price alert notifications in World App?
World App includes price alert notifications to help you stay informed about significant token price movements. These alerts cover changes to Worldcoin and other tokens you hold in your World wallet.
What are Price Alerts?
If you've enabled push notifications for World App, you'll automatically receive price alerts when there are significant price changes in:
- Worldcoin (WLD).
- Other tokens where you hold a balance in your World wallet.
These alerts are designed to give you timely updates about meaningful price movements. There's no need to manually check the app to view these updates.
How do I turn these notifications off?
To stop receiving price alerts, you'll need to turn off push notifications for World App through your device settings, or on the Settings page of the app.
Select one of the tabs below to see how to turn off notifications.
In World App
1. Head to the Settings (⚙️) page
2. Select Notifications to manage World App notifications
3. Then toggle off Push notifications
On your Android device
1. Go to Settings
2. Tap Apps
3. Select World App
4. Tap on Notifications
5. Turn off all notifications
On your iOS device
1. Open your device Settings
2. Tap Notifications
3. Select World App
4. Toggle off Allow Notifications
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I delete my account?
The Account Deletion feature gives you full control over your account, allowing you to remove your profile from World App permanently.
Is Account Deletion the same as Data Deletion?
No. It’s essential to distinguish between account deletion and data deletion, as each serves different purposes.
Data deletion involves removing specific personal information (i.e., your username and phone number) while allowing you to retain access to World App. In contrast, account deletion means permanently wiping your account, resulting in the loss of all access to the app and its features.
Just so you know, both are automated features, and your data or account will be deleted immediately.
Account Deletion
To request a permanent deletion of your account, follow these steps:
Tap the World ID icon at the bottom of the screen.
Tap the gear icon to open Settings.
-
Scroll down and:
On Android, tap Privacy.
On iOS, tap Privacy & Legal.
Tap Delete account.
If assets are detected in your wallet, a warning message will appear. You can choose to:
Transfer your assets
Export your private key
Ignore the warning and continue with account deletion
Note: This step is important to avoid losing any remaining assets linked to your account.
You’ll then be asked to confirm your choice. Tap Confirm account deletion to proceed.
What happens after you confirm deletion?
The deletion process may take up to 30 days to complete.
You will receive one confirmation only, including a timestamp of the request. Please keep this for your records.
Once confirmed, you may uninstall World App from your device.
You may keep your backup if you plan to access World App in the future. However, if you delete your backup, your account will not be recoverable.
If you have a personal data request that goes beyond deleting your optional data, please take a look at our article, Where do I reach out for personal data requests?, for guidance.
What data is deleted?
Once your account is deleted, the following data is no longer accessible:
Profile information
Account data
Push notifications
World Chat conversations
Optional data for model training
World ID
Exceptions to account deletion
As part of our compliance and legal obligations, there is one notable exception to the account deletion process. Users who are flagged for fraud will be notified that we cannot delete their information for security reasons.
If you have more questions about the specifics of what data has been removed after account deletion, please reach out through our Privacy Portal.
What happens if I want to delete my data and I lose access to World App?
If you want to delete your World App data but can’t access the app, you can request assistance from our Support Team through the app or through our official social media support channels to try to restore access to your account. Once you regain access, you can follow the steps above to delete your data.
If you couldn’t perform the data deletion through the app and you are an inactive user for more than twenty-four months, we will always make sure that your data is deleted during our periodic data deletion procedures. Through this process, we make sure to clean up our databases from information that is no longer necessary to keep or process.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I use the Learn Mini App?
What is the Learn Mini App?
The Learn Mini App was created by Tools for Humanity, and it's available in select countries. It provides free education about World and other related topics, such as:
- The purpose of the World project.
- How to use World ID.
- General information about cryptocurrencies.
- And more!
What is new in Learn?
Learn now offers shorter and easier-to-complete lessons. This allows you to learn quickly, test your knowledge, and earn incentives along the way.
How does it work?
1. Install the Mini App and choose from the available courses in any order to begin your learning journey. At the bottom of each course card, you can see the amount of WLD you can claim when you complete it.
2. Go through the lessons at your own pace. Each course includes different types of content, such as:
Interactive visuals.
Videos (where available).
Short quizzes to check your knowledge.
3. Complete courses at your own pace and test your own knowledge!
Will the Learn Mini App be available in my country’s language?
Yes! Learn is localized and translated per country or region where it’s available.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I successfully move my account to a new phone?
If you're switching to a new device and want to ensure a smooth transition of your account without issues, follow these steps:
Before Switching Phones
1. Add a login method to your account.
Add at least one login method to your account on your old phone.
This ensures your account details are saved securely and can be restored on your new device.
Important: If you switch to a new phone without first setting up at least one login method, there will be no way to recover your account later. We strongly recommend adding a login method before moving to your new device.
2. Remove World App from your old phone.
Delete World App from your old phone. Only do this once you're completely sure that you have successfully added at least one login method to your account.
Warning
-
World App does not have access to your password, passkeys, or private keys.
Recovery is only possible if you have added at least one login method to your World App account. -
If you're using an Apple passkey as a login method and you're moving your account to an Android device:
- Please note that Apple passkeys do not work on Android devices. This means you won’t be able to use your Apple-generated passkey to log in on an Android phone.
- Before switching devices, make sure you have at least one other login method added to your World App account so you don’t lose access.
Move Your Account to a New Phone
Follow the steps listed below once you install World App on the new device.
1. Open World App and Select Log In.
After ticking the box accepting Terms and Conditions, always choose the option to log in to an existing account. It is very important that you do not select Sign up, which will force you to create a new account and prevent you from restoring your old account.
2. Choose a Login Method.
Select the applicable method you'd like to use for restoration from the list provided, and follow the screen prompts to complete the login process.
3. Restore Access.
If your chosen method is found to be linked to an existing World App account, your account will be restored on your new device.
Troubleshooting
For detailed instructions on resolving common login issues, please refer to the troubleshooting section at the bottom of this article: How do I sign in to my account?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How can I use World Chat with other World App users?
World Chat makes it easy to connect with your contacts through one-on-one and group conversations, token transfers, image sharing, and more — all within World App.
You can find World Chat by tapping the dedicated Chat tab, offering a smoother and more seamless messaging experience across the app.
How do I use World Chat?
To get started:
- Open the Chat tab in the bottom navigation bar.
- Tap the plus sign (+) to continue.
- Choose to sync your contacts, or skip this step to get straight to chatting with a user or with multiple people.
In addition to sending messages, you can also send and request money or share images from your camera or photo library. Tap the Plus (+) icon next to the message field to open the options menu.
To open the World Chat settings, tap the Profile icon in the top right corner of the screen.
Sending and Requesting Money and Gifts in World Chat
Sending and Receiving Tokens
To send or request tokens in a conversation:
- Tap the + icon
- Select Send money or Request money
- Choose the token
- Enter the amount and tap Continue
- If you're requesting money, you'll have the option to add a note, or split the amount between the chat participants
- Confirm the transaction
The transfer will appear directly in the chat. For requests, the transaction will show as Requested and will update to Paid once it’s completed.
Sending Gifts
You can send tokens as a gift to any user through World Chat, even if the sender or receiver is not verified.
To send gifts in a conversation:
- Tap the + icon
- Select the Send a gift option
- Choose the token
- Enter the amount and tap Continue
- Customize your gift with a note or a different gift wrap color
- Send to confirm the transaction
Once the gift it sent, you can cancel the transaction before the receiver accepts the gift. If a gift is not claimed within 7 days, it will automatically cancel and the funds will be returned to your wallet.
Gift transactions can be found in your wallet's transaction history.
Sending images
Follow these steps to send an image:
- Tap the + icon
- Select Photo library or Camera
- Choose one or multiple images
- Add a caption if you’d like
- Send
Reacting to messages
Long-press any message to add an emoji reaction or open additional options, including copy, forward, reply, and delete.
Link Previews
Link previews are generated automatically when you send or receive a URL. If you prefer not to display previews, you can disable them in your World Chat settings by tapping Profile → Privacy → toggle Link previews off.
Privacy & Limitations
World Chat uses end-to-end encryption for messages and images. Only you and the recipient can read them. However, transactions and gifts sent through World Chat are public on the blockchain. This means:
- The amount and timestamp are visible
- Wallet addresses for both sender and recipient are publicly viewable
To keep your messages safe:
- Use a device lock (PIN, password, Face/Touch ID)
- Keep your OS and apps updated
- Avoid installing untrusted Mini Apps or tapping suspicious links
Additional limitations
- World Chat does not currently support safety numbers. (Safety numbers can help users verify the privacy of a conversation and help protect against potential man-in-the-middle attacks.)
- World Chat is encrypted end-to-end. Currently, there is no in-app option to report specific messages. However, you can prevent someone from contacting you by blocking them.
To block a user:
- Open your conversation with them
- Tap their username/profile at the top
- Select Block direct messages to confirm.
If you change your mind, you can unblock them by following the same steps.
- Message history is stored locally and will not transfer if you lose your device, uninstall the app, or switch to a new device.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I create a username?
Overview
Usernames are an easy way for your friends to find you on World App. Once you have chosen one, it will appear in the World ID tab.
Username Benefits
By having a username, your friends can quickly find you in World App. You can interact with other app users through quick transactions or by chatting with them.
Username Creation
The username can be chosen when you create a World App account. If you already have an account, the app will prompt you to choose one.
Your username can be whatever you want, as long as it complies with our Username Policy. However, the username needs to be available so you’re able to claim it as yours.
Usernames must also be in lowercase, start with a letter, and be between 4 and 13 characters long.
If you're not satisfied with your username, don't worry—you can easily update it by following the instructions provided at the end of this article.
Creating a Username
Follow the screen instructions when creating a World App account, which will lead you to the following screen:
Type in your desired username to check if it’s available.
As an unverified user, a 4 digit code will be appended to your username. You can select a specific digit combination if it’s available.
Once you have chosen an available username, press Confirm to complete the World App account creation process.
Updating the Username
You can update your username by following these steps:
1. Tap the Gear icon on your World App to open the Settings menu
2. Select World ID
3. Tap the Username option to choose a new one.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.