Why can’t I contact Support?
If you are unable to contact Support, this means that an action has been taken to restrict certain World App functionalities. As a result, Support access is no longer available.
For security and integrity reasons, we do not provide further details regarding this determination.
What can I still do in the app?
While some features are restricted, you can still use your self-custodial wallet functionalities.
Available
- Buying
- Selling
- Storing
- Sending
- Receiving
- Vault
Not Available
- Claiming WLD
- Contacting Support
- Invite Rewards
- World ID Number
- Verification
- Bank Withdrawals
Accessing your funds
To access the funds in your wallet and vaults, please ensure you are logged into your account on the correct phone.
Need help with wallet actions?
Although Support access is restricted, you can still manage your tokens using the following guides:
These articles provide step-by-step instructions to help you use your wallet functionalities.
Additional information
For further details, please refer to our Terms and Conditions.
If you would like to request data deletion, please see: How do I delete my data?. All requests are reviewed in accordance with our Privacy Notice and applicable legal obligations.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.