Overview

With the introduction of a new generation of Orbs in select locations, users can now independently complete their World ID biometric verification quickly, accurately, and at their convenience—without requiring assistance from staff or an operator.

Benefits

• Ease and Flexibility: Complete the verification independently at your convenience.

• Guided Experience: Clear, interactive feedback ensures a smooth and efficient process.

• Enhanced Privacy: Secure handling of your biometric data, maintaining your privacy throughout the verification.

 Follow the steps below to perform self-serve World ID verification at an Orb.

Note: For information on how to prepare and what to expect at an Orb location, please read these resources:

Help Center Article - What should I expect when getting my World ID verified at an Orb location?

Blog Post- Tips and best practices for verifying your World ID at an Orb

How It Works

Step 1: Scan the QR Code

• Launch the verification process by tapping “Agree and Continue” in your app.

• A QR code will appear on your screen. Show this code directly to the Orb device.

• If you need additional guidance, tap the “Help” button for detailed instructions.

• If you already have an appointment, you'll proceed to the next step. Otherwise, the app will guide you through scheduling an appointment.

Step 2: Position Yourself for Verification

• The app will prompt you with the instruction: “Open your eyes wide”.

• Look into the Orb's reflective mirror.

Step 3: Adjust for Optimal Capture

• The app and Orb will provide real-time guidance to help you achieve the correct position:

  • Distance: You'll receive prompts such as “Move your face closer” if you're too far.

  • Height: If your position is too high or low, you'll see directions like “Bring your face down a bit.”

  • Stability: Once in the ideal position, you'll see a confirmation message: “Perfect position!”

  • Clear View: If anything obstructs your face (like glasses), you'll be prompted to remove it.

  • Face Detection: If the Orb cannot detect your face, you'll see the message: “Orb can’t see your face.”

Step 4: Automatic Biometric Capture

• When positioned correctly, the Orb automatically captures biometric images of your face and eyes.

• A soft yellow light around the Orb will show your verification progress.

• You'll hear a pleasant sound, confirming the process has started.

Step 5: Verification Outcome

• On successful verification, you'll seamlessly continue to the next stage in your app.

• If verification fails, clear, actionable feedback will help you correct any issues.

• If the Orb times out (no face detected), you'll see the message: “Timeout. A face could not be seen.”

• Small vibrations on your phone alert you to look at the screen for helpful instructions.

If you are having issues completing the verification despite performing all suggested troubleshooting steps, please reach out to our support team through your World App.

Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.