Using World App
How do I pay another World wallet using Pay?
Pay allows you to send supported tokens directly to another World App wallet using a World Chain QR code. This feature is designed for payments between World App users and does not support transfers to external wallets.
Follow these steps to complete a payment:
1. Go to Wallet, then tap on the ... button.
2. Select Pay.
3. Allow camera access to continue.
4. Scan your friend’s World Chain QR code.
Note: Make sure you are scanning a valid World Chain QR code generated from another World App wallet to ensure the payment is processed correctly.
5. Select the token you want to pay with, then enter the amount and tap Continue.
6. Once you review the transaction details, select Confirm pay to process the payment.
7. Tap on Done.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I receive tokens?
Token Types
In World App, you can directly receive the following tokens from other compatible networks:
- WLD - Worldcoin (supported on the World Chain network)
- WETH - Wrapped Ether
- WBTC - Wrapped Bitcoin
- uSOL - Wrapped SOL
- uXRP - Wrapped XRP
- uDOGE - Wrapped DOGE
- uSUI - Wrapped SUI
- uLINK - Wrapped LINK
- uADA - Wrapped ADA
- uXLM - Wrapped Stellar
- uLTC - Wrapped Litecoin
- ORO - ORO (native token on World Chain network)
- ORB - ORB (native token on World Chain network)
- uSHIB - Wrapped SHIB
- uPNUT - Wrapped Peanut
- oXAUt - Wrapped XAUT
- uAVAX - Wrapped AVAX
- uHBAR - Wrapped HBAR
- uDOT - Wrapped DOT
- uUNI - Wrapped UNI
- uPEPE - Wrapped PEPE
- uAAVE - Wrapped AAVE
- uTAO - Wrapped TAO
- uONDO - Wrapped ONDO
- uCRO - Wrapped CRO
- uNEAR - Wrapped NEAR
- uICP - Wrapped ICP
- uAPT - Wrapped APT
- uPOL - Wrapped POL
- uARB - Wrapped ARB
- uTRUMP - Wrapped TRUMP
- uVET - Wrapped VET
- uATOM - Wrapped ATOM
- uFLR - Wrapped FLR
How to Receive Tokens
Follow the steps listed below for the token type that you wish to receive.
1. Go to the wallet tab, then tap the button with three consecutive dots (...)
2. Select Receive
3. Select WLD or other wrapped tokens that are available to you as the token to be received
4. Tap on World Chain. This will create a QR code that you can share with the sender. You can also copy and share your wallet address
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I buy or sell tokens?
To buy or sell tokens in World App, choose one of the options below:
-
Buy with Digital Dollars
If you have Digital Dollars in your wallet, you can use them to buy tokens following the steps shown below:
1. Go to Wallet and tap on the Buy button.
2. Select the token that you want to buy.
3. Tap on Dollars.
4. Add the amount you wish to buy, then press Continue. You'll also have the option to change your payment method during the confirmation screen if you wish so.
5. Tap on Confirm to process the transaction.
6. Press Done.
Please note: Transaction process is fully managed by the third-party provider, who may charge a fee for the transaction. This fee is determined by the provider, not World App.
-
Buy with Other Payment Methods
You can also buy tokens with external funds, such as a bank transfer or Apple Pay (when available).
Follow the steps shown below:
1. Go to Wallet and tap on the Buy button.
2. Select the token that you want to buy.
3. Tap on an available payment method.
4. Add the amount you wish to buy, then press Continue.
5. You'll be taken to a page where a third-party ramp provider will help you make your transaction securely.
Create an account if necessary, and follow the instructions. Make sure to input the correct card or bank information to avoid a failed purchase.
- Keep note of which provider you're using to make the purchase, in case you encounter issues and need assistance later.
6. Once the process is completed, you can tap on Confirm to process the transaction.
7. Tap Done to exit.
-
Sell Tokens
To sell your tokens to Digital Dollars in World App:
1. Go to Wallet, then tap on the ... button.
2. Select Sell.
3. Choose the token that you want to sell.
4. Enter the amount you wish to sell, then Continue.
5. Tap Confirm to complete the transaction.
6. Tap on Done to exit.
Please note: Transaction process is fully managed by the third-party provider, who may charge a fee for the transaction. This fee is determined by the provider, not World App.
-
Why might I see a network fee when buying or selling tokens?
In some cases, World App may not be able to cover the network fee required to process a token buy or sell. When this happens, the app may show you the amount of WLD needed to continue.
This is known as a self-sponsored transaction, and it only appears during periods of very high network activity. When internal limits are reached, World may temporarily stop sponsoring the network fee for certain operations, including buys or sells.
If this applies to your transaction:
-
You’ll see a message with the amount of WLD required.
If you accept, the transaction will continue as usual.
You don’t need to take any action in advance — the app will notify you automatically whenever a network fee is required.
-
(Neither the World Foundation nor TFH control, endorse, or are responsible for your transactions with third-party providers.)
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I use and manage Mini Apps in World App?
What are Mini Apps?
Mini Apps are small, built-in applications that let you do more without ever leaving World App. They are part of the World ecosystem, and cover a wide range of experiences — whether you're looking to manage your money, explore new features, or play and learn, Mini Apps make it easy.
Mini Apps are built by Tools for Humanity and third-party developers to help you get the most out of World App. You can find them on your Home page, and more are being added all the time.
How do I use the Mini Apps app?
You can see a full list of supported apps by opening the Mini Apps app.
App recommendations are found in the Top Apps section, but you can easily explore or search for apps that interest you using the menu at the bottom of the screen.
Managing Mini Apps
To install a Mini App, simply tap on the Get button to start the installation. Newly installed apps will be added to your World App Home page.
To Share or Remove a Mini App, keep the app icon pressed until a small menu appears, giving you these two options. Select the desired action.
If you perform any Mini App transactions, you'll find them recorded in your wallet transaction history.
Requesting Mini App Support
If you experience any issues with a Mini App, while you have the app open, you can tap the downward arrow next to the app name at the top of the screen.
This will open a menu with different actions, including Support and Report options. Selecting any of these options will direct you to the correct channel.
I need help with a Mini App developed by a third party
Follow the steps described in the section above to reach out to their support channel.
Where can I find information to build a Mini App?
For more details, please visit the developer portal: https://docs.world.org/mini-apps
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I update my account settings?
To access your account settings:
1. Select World ID in the menu bar.
2. Then select the Gear icon in the top corner of your screen.
To update your phone number:
1. Tap Contacts.
2. Select Your Number.
3. Edit your phone number and follow the on-screen steps.
You may receive a text message (SMS) to verify the change. The 6-digit verification code should auto-populate in the app.
To update your account backup/login methods:
1. Tap Account.
2. Select the desired backup or login method to enable or disable it.
To update your username:
1. Tap World ID.
2. Select Username and change to your preferred one, if available.
To change your notification preferences:
1. Tap Notifications.
2. Choose which notifications you want to enable or disable.
Alternatively, you can find the notification settings by tapping the bell icon in the top corner of the app’s home page.
To see or request legal or privacy information:
On Android:
Tap Privacy to view privacy-related information.
Tap Resources & Legal to access legal documents and resources.
On iOS:
Tap Privacy & Legal to view both privacy and legal information.
Select the relevant option.
To enable Face ID, fingerprint, or device authentication to open the app:
On iOS devices:
Tap Privacy & Legal.
Select Enable Face ID.
Follow the on-screen instructions to complete the setup.
On Android devices:
Tap Privacy.
Toggle Enable authentication to turn on biometric authentication (fingerprint or device authentication).
To update the language:
Your World App follows your device’s language settings. To update the language in the app, change the language on your device, then close and reopen World App for the new settings to take effect.
To manage Mini Apps settings:
- Tap Apps.
Manage your Mini Apps and their permissions, including notifications.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I delete my data?
You can delete some of your optional data while still being able to use World App. Your optional data includes:
- Profile data (phone number and username)
- Optional analytics and push notifications
- Data donation (donated images)
To delete your optional data:
1. Select the Gear icon to head to your Settings.
2. Scroll down and:
On Android, tap Privacy.
On iOS, tap Privacy & Legal.
This area contains all necessary options related to your account management.
3. Tap Clear optional data.
4. Review and select the data that you wish to have deleted. Make sure that you're okay with losing the data. Tick the box to acknowledge that this action is permanent and data cannot be recovered after deletion.
5. Once you're ready, confirm this action by tapping on Confirm data deletion.
7. The deletion request will show you a Requested status when you submit it. The status will change to Deleted once the action is completed.
It can take up to 30 days for your deletion to be carried out on all of our systems. As soon as you receive a confirmation of your data deletion, you can proceed to uninstall World App from your device.
It's up to you if you want to keep your backup to access the World App in the future. Keep in mind, if you decide to delete your backup, then your current account will not be recoverable.
If you have a personal data request that goes beyond deleting your optional data, please take a look at our articles, How do I delete my Account? Or Where do I reach out for personal data requests?, for guidance.
What data is deleted with this action?
When you request Data Deletion we delete any personal information attached to your account like your username and your phone number (if it was added to your account) and you won’t lose access to World App. The rest of the information is deleted through the Account Deletion Feature (like public and private keys and data backups)
What is the difference between Data Deletion and Account Deletion?
Data deletion involves removing specific personal information (i.e., your username and phone number) while allowing you to retain access to the World App. In contrast, account deletion means permanently wiping your account, resulting in the loss of all access to the app and its features.
Please note both are automated features and your data or your account will be deleted instantaneously.
What happens if I want to delete my data and I lose access to the World App?
If you want to delete your World App data but can’t access the app, you can request assistance from our Support Team through the app, or through our official social media support channels to try to restore access to your account. Once you regain access, you can follow the steps above to delete your data.
If you couldn’t perform the data deletion through the app and you are an inactive user for more than twenty four months, we will always make sure that your data is deleted during our periodic data deletion procedures. Through this process, we make sure to clean up our databases from information that is no longer necessary to keep or process.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What cryptocurrencies or tokens are supported on World App?
World App supports selected cryptocurrencies and tokens that users can buy, sell, send, and receive directly within the app. These tokens can be stored in your World Wallet and transacted on supported networks.
Below are some of the tokens currently supported in World App:
- WLD - Worldcoin (supported on the World Chain network)
- WETH - Wrapped Ether
- WBTC - Wrapped Bitcoin
- uSOL - Wrapped SOL
- uXRP - Wrapped XRP
- uDOGE - Wrapped DOGE
- uSUI - Wrapped SUI
- uLINK - Wrapped LINK
- uADA - Wrapped ADA
- uXLM - Wrapped Stellar
- uLTC - Wrapped Litecoin
- ORO - ORO (native token on World Chain network)
- ORB - ORB (native token on World Chain network)
- uSHIB - Wrapped SHIB
- uAVAX - Wrapped AVAX
- uHBAR - Wrapped HBAR
- uDOT - Wrapped DOT
- uUNI - Wrapped UNI
- uAAVE - Wrapped AAVE
- uCRO - Wrapped CRO
- uNEAR - Wrapped NEAR
- uVET - Wrapped VET
- uATOM - Wrapped ATOM
- uFLR - Wrapped FLR
Important: The list of supported tokens may change over time.
For the most up-to-date and complete list of supported tokens:
Open the Wallet tab and tap Buy to see all available tokens.
Or tap the three dots, then choose Receive and scroll to view all options.
Make sure you only deposit cryptocurrencies that are supported in World App. Sending unsupported tokens to your World Wallet may result in permanent loss of funds.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I restore access to my account?
Important: We strongly recommend setting up a login method as soon as you create your World App account. Without a saved login method, it won’t be possible to restore your account if you lose access. For instructions, see How do I sign in to my account?
Login Steps
1. Open World App and tick the box to agree with Terms and Conditions.
2. Tap Log in. Always choose this option to sign in to an existing account.
3. If an existing login method is detected as linked to the device, you will see a notification on the screen. If the account is yours, you can choose it and continue to the next step.
If no known login method is detected, select an applicable option to continue.
4. Follow the steps shown on screen to complete the log in process:
-
Passkey: Use the passkey connected to the Google Account or iCloud Keychain that you linked to your World App account as a login method.
Note: Google Passkeys are designed for cross-platform use through Google Password Manager and Chrome, while Apple Passkeys are built into iCloud Keychain and primarily sync across Apple devices. Google Passkeys are now usable on iOS, but Apple Passkeys are not natively supported on Android devices.
Apple: Sign in using the Apple ID that you linked as a login method.
Google: Choose or add the correct Google account to sign in to your World App.
| 1 - Passkey | 2 - Apple | 3 - Google |
|---|---|---|
Please note: World App does not have access to your passwords or passkeys.
5. Once you select the correct login method, you’ll see a screen confirming that your account is ready to use. This restoration process may take a few minutes—please don’t close the app.
Troubleshooting
Select a scenario from the options shown below to follow the applicable troubleshooting instructions.
I didn't set a login method in my account settings.
If you no longer have access to your original device and didn't enable a login method in your account settings, then it is not possible to recover access to your World App account.
If you're trying to restore access on a new device while still having access to your account on another one, please follow the steps in this article: How do I successfully move my account to a new phone?
I set an Apple passkey as my login method, and I want to restore my account on an Android phone.
Apple Passkeys are not natively supported on Android. You may try these options instead:
Restoring access to your account using another iOS device.
If you added more than one login method to your account settings, try using your Apple or Google options to sign in.
I forgot my password/passkey.
World App does not have access to your password or passkeys, which means our Support team cannot reset or recover them on your behalf. Try logging in using any other login method previously added to your account (Apple or Google Account).
My account was not found.
If your selected login method is not found or linked to an existing account, try a different method. If you've never created a World App account, you may choose that option instead.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How can I check the status of World App and its features?
World App may encounter occasional issues resulting in certain features being temporarily unavailable. To stay informed about the status of World App and its specific features like Account Creation and Withdrawals, please visit the dedicated status page.
By accessing the status page, you can obtain real-time updates on any ongoing service disruptions or maintenance activities. This will help you stay informed about the current operational status of World App. We apologize for any inconvenience caused and appreciate your understanding.
For more detailed information regarding the status of World services, please visit https://status.world.org.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article’s English version if any discrepancies occur.
In order to receive support, how do I check which off-ramp provider performed my withdrawal?
When you withdraw funds from your World Wallet to a fiat account (debit card or bank transfer, for example), the transaction process is fully managed by a third-party provider (also known as off-ramp provider). We do not take control of or transmit your funds or digital tokens at any time while providing our services, or when you access third-party services.
Therefore, if you need help with any transaction made via an off-ramp provider, you will need to contact them directly. This includes requests to:
- Change bank account or card details (CBU, CLABE, etc.)
- Report pending or delayed transactions
To request assistance from an off-ramp provider, you will first need to gather and share the following information from your transaction:
- The name of the off-ramp provider who enabled your withdrawal
- The Transaction ID
- The Transaction Hash
- Your World wallet address
Below, you'll find instructions to gather these details and to contact the off-ramp provider.
-
Finding your Transaction Details
To find this information, please follow these steps in your World App:
1. Go to the Wallet tab
2. Open the Transaction History by tapping on the Clock icon on the upper corner
3. Identify the specific transaction and select it to open its details
4. The off-ramp provider name will be shown under Provider
5. Click Show More, the transaction ID will appear under Transaction ID
6. To find the Transaction Hash, tap on the Details on blockchain button
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Finding your World Wallet Address
To find your World wallet address:
1. To open your account settings, tap the Gear icon (⚙️) at the top corner of your screen
2. Select Wallet
3. Go to Address and copy it. This is your World wallet address.
-
Reaching Out to the Off-Ramp Provider
Once you gather all of the information listed above, share it with the off-ramp provider.
Open the transaction record in your World App, and tap the Get Help button to be directed to their support channel.
Alternatively, you can try contacting them through their dedicated support channels:
Alfred Pay
https://api.whatsapp.com/send?phone=19547621830&text=Hola%20necesito%20ayuda
Banxa
https://support.banxa.com/en/support/home
Coinbase
https://help.coinbase.com/contact-us
Koywe
Manteca
https://ramp.manteca.dev/support/
MoonPay
MX Global
https://mxglobal.com.my/en/contact-us
Onramp Money
https://onrampmoney.freshdesk.com/support/tickets/new
Ramp Network
https://support.rampnetwork.com/
Stripe
https://support.link.com/topics/crypto
TransFi
https://transfi-customersupport.freshdesk.com/support/tickets/new
Ripio
Argentina: https://help-ar.ripio.com/Colombia: https://help-co.ripio.com/
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
When will World App be available in my country?
The availability of World App in specific countries depends on a variety of factors, such as regional regulations and our developer resources. To make crypto accessible to all, our team is constantly working around the clock to expand our reach across the globe.
To find out when the app will be available in your country, check our official sources for any announcements or updates regarding its regional availability.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Why does it sometimes take a while to receive my transaction (or monthly WLD)?
It may take up to 24 hours to receive your WLD in your World App. The completion time of your transaction depends on a variety of factors:
- Network conditions
- Transaction fees at withdrawal time
- The status of World App
Below is a breakdown of each factor.
1. Network Conditions
If a flood of transactions is submitted at a certain time, then there's a chance for the network to become congested. Network congestion can either slow down or even fail certain transactions. You don't need to worry about losing failed transactions since tokens from a failed transaction will show up in your wallet again.
If you are trying to buy or sell crypto during a network congestion and you receive an error, please try again in a few hours.
If you are sending funds, you can check the transaction status by opening its details. If the field External Transaction ID appears blank or does not appear, it means the transaction has not yet been broadcast to the World Chain network.
2. Transaction Fees
Fees are payments required to process transactions on the blockchain. These fees can vary depending on overall network activity. Changes in fees may affect how transactions are processed on the network.
3. World App Status
World App may encounter occasional issues resulting in certain features, such as claiming WLD and transferring funds, being temporarily unavailable. To stay informed about the status of World App and its specific features, you can visit our dedicated status page.
By accessing our status page, you can obtain real-time updates on any ongoing service disruptions or maintenance activities. This will help you stay informed about the current operational status of World App.
Whatever the case may be, you can always check on your transaction receiving address on the World Chain network: https://worldscan.org/
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I send tokens?
With World App, you can easily send tokens to your contacts. Follow the steps below to find out how.
Before you begin, make sure you have a sufficient balance of the selected token in your wallet to complete the transaction.
1. Go to the Wallet tab, then tap on the Send button
2. On the next page, select the token you wish to send
3. If your contacts have been synced, select the contact who you want to send the tokens to or add a username
If you haven't synced your contacts, you can tap on Sync contacts, then Allow access
4. After selecting the recipient, enter the amount you want to send and press Continue
5. Review the transaction details, and then press the Confirm button
6. Tap the Done button to exit
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Why might I see a network fee when sending tokens?
In some cases, World App may not be able to cover the network fee required to send your tokens. When this happens, the app will show you the amount of WLD needed to complete the transaction.
This process is called a self-sponsored transaction, and it only appears during periods of very high network activity. When internal limits are reached, World may temporarily stop sponsoring the fee for certain transactions.
If this occurs:
You’ll see a message explaining how much WLD is needed to proceed.
If you accept, the transaction will continue as normal.
There is no action required from you in advance — the app will automatically let you know whenever this applies.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Can I retrieve my funds that were sent out from my World App to an external address?
Short answer: No, you cannot. Once a transaction is sent out of your World App, you cannot undo the transaction.
In a decentralized blockchain network, transactions are verified, recorded, and then added to the blockchain. This is all done in order to maintain a transparent and tamper-proof record of all transactions. So once a transaction is confirmed, it can no longer be cancelled or reverted.
Wrong Address
If you sent funds to the wrong address, you'll have to contact the receiving party and request their cooperation in returning the funds. If you do not know the owner of the address, then there is nothing you or World can do to retrieve the funds. All addresses are anonymous on the blockchain.
When entering in the address to send funds to, make sure you properly copy and paste the correct address. It is highly recommended to copy and paste the address instead of manually inputting the address since it must be an exact match of your intended recipient's address.
You should also confirm that you are selecting the correct blockchain network (chain) before sending funds. Even if the address is correct, sending funds on the wrong network may result in permanent loss of funds.
Exchange Platform
If you sent a transaction to a platform (i.e., Binance), you may be able to reach out to the specific platform's support team and work with them in order to reverse your transaction or have the funds credited to your platform account.
Non-Custodial Wallet
If you sent a transaction to a non-custodial wallet, you will have to contact the receiver and request that they send back the funds on your own. If they own private keys of their non-custodial wallet, then they will be able to recover the funds.
As mentioned above, if you do not know the owner of the wallet address, then you will not be able to recover your funds.
Be careful of scams! Never allow others to handle your phone and do not send funds to people you do not fully trust. There has been a lot of reports of users getting scammed on WhatsApp. Due to the nature of cryptocurrency protocols, once a transaction is made, there is no way for our team to help recover lost funds.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What devices / operating systems are supported by World App?
Currently, World App is available on the following devices / operating systems:
- iPhones with iOS 15 or later
- Android devices running OS version 8.0 (Oreo) or later
Please note, availability and functionality of World App may vary depending on your location. To troubleshoot any other issues please refer to this article.
What can I do if my Android device is no longer supported?
If your device supports it, update to Android 8 (Oreo) or later to continue using the app without interruption.
If you cannot update to Android 8 or later, you can still safeguard your data before the change takes effect in January 2026.
You have two options:
1. Export your private keys from within the app (where available).
2.Transfer your account to a new phone.
This will ensure you retain access to your account and assets when switching to a new, supported device.
Additionally, as of December 2025, we no longer support Android devices using x86 (32-bit or 64-bit), MIPS, MIPS64, or i686 architectures. This includes some older smartphones released before 2017, such as:
- OnePlus 10 Pro
- OnePlus 5
- AsusROG Phone II
This means that if your phone uses one of these older versions or architectures, the app will no longer be available after the update.
Why are these changes occurring?
We continuously evaluate supported operating systems and platforms for World App. As we strive to maximize availability of World App, we also balance security and performance, and these devices cannot meet the required thresholds anymore to ensure a secure experience.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Why can't you recover my account or change passwords on my behalf?
Understanding Data Storage Rules and Account Recovery Limitations
Your security and privacy are our top priorities. To maintain the highest level of security, we have implemented strict data storage rules that ensure your personal information and account details remain under your control.
Here's why we cannot assist you with recovering accounts or changing passwords on your behalf:
1. Non-Custodial Account Structure
World App operates as a non-custodial service, which means that we do not have access to your private keys, passkeys, passwords, or any other sensitive information associated with your account. This ensures that only you have control over your account, but it also means that if you lose your passwords, passkeys or private keys, we cannot recover them for you.
Key Points:
- Your Keys, Your Control: Since we don’t store your private keys, passkeys, or passwords, you are the only one who can manage access to your account.
- No Backdoor Access: Our system is designed without any backdoor or administrative access to user accounts, making it impossible for us to intervene directly.
2. User Responsibility
Because of our non-custodial model, it’s essential that you take responsibility for securing your own account information. We strongly recommend enabling all available security features to help protect your account.
3. What You Can Do
If you find yourself locked out of your account, here’s what you can do:
- Use a Saved Login Method: If you have set up a login method in your account settings, you can recover your account by following the instructions in this article: How do I restore access to my account?
- Verification Through Orb (Not Available Yet): Our team is working on implementing Orb verification as an additional method for account recovery in the future.
4. How We Help
While we cannot recover your account for you, we are here to guide you through the steps you can take to protect your account and troubleshoot issues:
- Help Center: Visit other articles in our Help Center for detailed information on account security and recovery options.
- Support Team: Contact our support team for guidance on how to secure your account and prevent future issues.
By empowering you with full control over your account, we help ensure that your data remains secure. Remember to use all available security features and keep your account information safe.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I change the currency displayed in my World App?
To give you a better sense of the value of your World App balance, you can interact with our app in your local currency.
To change your local currency:
1. Head to the Settings page and select Wallet
2. Tap on Currency
3. Search or select a new currency from a list of available currencies
We'll have more currencies available to choose from as we continue to expand.
Please note: World App refreshes throughout the day to reflect the most up-to-date exchange rate. The exchange rate that our app follows may be different from the ones you are using.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I check my transaction history?
To check your transaction history in World App:
1. Head over to the Wallet tab in the bottom menu bar.
2. Then select the Clock icon on the top corner to view the activity history section, which should have your most recent transactions listed by date.
3. Select a specific transaction to view the status and details. If you have no balance or do not have any transactions within your account, your history will be blank.
4. Each transaction will show detailed information. To see the transaction details on the blockchain, tap the Details on blockchain button.
On the blockchain record, you'll be able to see details such as the transaction hash, status, and timestamp.
For more details on blockchain transaction records, visit this article: How do I find a transaction on the World Chain Network?
Troubleshooting
Transaction Shows Completed, but Funds Have Not Been Received
Transactions marked as completed in World App and/or on the blockchain may take some time to appear in the destination wallet or address. Please allow up to 48 hours and check again.
If the funds have not arrived after this period, contact the destination wallet or the centralized exchange’s support team for further assistance.
Pending Transactions
If your transaction is still pending, it may take time depending on network congestion.
You can monitor its progress by tapping Details on blockchain and viewing it in the blockchain explorer.
Transaction Not Found
If the transaction doesn’t appear, double-check the transaction hash or address to ensure it is correct.
It can sometimes take a few moments for new transactions to appear on the blockchain.
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I can't find what I need. How do I contact support?
If you couldn't find the answers to what you're looking for and are still having trouble with a specific issue, you can contact our Support Team through World App by following these steps:
1. Open your Settings by tapping on the Gear icon on the top corner of the screen
2. Select Support
3. Tap the headset icon to proceed
Be sure to share as much detail as you can, and provide any screenshots that will help describe your issue.
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Why can I only have one account linked to my device?
One of the measures implemented to protect your account and personal information is limiting each device to a single World App account.
The limitation of one account per device is a crucial security measure designed to protect your personal information, prevent fraud, and ensure that each user’s account remains secure and verified. We understand that this may cause some inconvenience, but it’s a necessary step to maintain the safety and integrity of our platform.
What to Do If You Encounter Issues with Multiple Accounts
If our system detects that your device has been previously associated with another World App account, you may encounter issues when trying to log in or verify a new account. Here’s what you can do:
-
Log in to Your Verified Account:
- If you already have a verified account, please log in to that account. This ensures that you continue using the account that is already tied to your device.
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Restore Your Existing Account:
- If you’ve lost access to your verified account, try restoring it by using any of the login options you’ve previously set up in your account settings.
Important: If you did not enable at least one login method in your account settings, it will not be possible to recover your account. We strongly recommend adding a login method in advance to avoid permanent loss of access. Please follow this article if you have issues recovering your account. Please refer to this article: How do I restore access to my account
Can I log in to my existing account on a new device?
Yes. If you’re changing devices, you can log in to your existing account using your credentials. Follow the instructions outlined here.
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How can I stay safe on Discord and other social media sites?
Discord
Connect with us on our official Discord: https://discord.com/invite/worldnetwork
Discord is a great place to collaborate with other crypto enthusiasts and to learn more about our project. Unfortunately, scammers may approach you to try and gain access to your account.
Safety tips:
- Always use the official invite link above.
- NEVER provide personal information, even if the requester claims to be part of the World project. The World Foundation and/or Tools for Humanity will never ask you to provide personal information of any kind on Discord.
- As a standard practice, legitimate projects will not send you direct messages. Think about turning off the Direct Messages (DM) setting to avoid these types of attacks.
- Official World communications will be in the #announcements channel.
- For additional guidance, see Discord Trust & Safety.
Other Social Media Channels
- You may see social media accounts posing as World or Tools For Humanity. For more details on official accounts, please visit this Help Center article: How can I connect with World on Social Media?
- If you feel you have been the victim of fraud by someone claiming to be affiliated with World or Tools for Humanity, please report this to us immediately.
- X (Twitter) Safety & Security
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Where can I find opportunities to work at World?
We appreciate your interest in working at World and supporting our mission.
Visit our careers page or LinkedIn profile for information regarding open positions.
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How do I send an invite?
To send an invite from your World App:
1. Open the Invites Mini App from your home page, or install it from the Mini Apps app
2. Once you open the Mini App, you can copy and share your invite code, or you can tap on Invite friends
3. If you'd like to invite friends, you'll first need to sync your contacts. Once your contacts appear on screen, you can tap on the Invite button of each individual friend you're looking to invite
4. A message with an invite link will be generated
Once your friend receives your invitation, they'll have to either copy and paste your invite code in their World App settings before making an Orb appointment and getting their World ID verified.
If done correctly and where available in your country, you may receive an invite reward after your friend verifies their World ID with an Orb. Invite rewards are issued as Points, added to your balance in the World ID Rewards Mini App shortly after your friend completes verification. Learn more: How do invite rewards work?
Rewards can be found in the Mini App under the Rewards tab. Learn more: What is the Human Benefits Mini App pilot?
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How do I redeem an invite?
To redeem an invite, you can use the invite link sent by your friend, or simply add their invite code in your app settings.
With an Invite Link
If you haven't downloaded World App yet, follow these steps:
1. Open your friend's invite link.
2. Tap the Accept Invite button.
3. Copy the invite code and then download World App to continue.
4. Once you have installed and signed up to World App, head to Settings by tapping on the Gear icon (⚙️) at the top of the screen.
5. Scroll down and open Redeem Invite.
6. Paste the invite code you copied earlier and tap on Confirm.
7. If the code is valid, you'll see a confirmation screen.
With an Invite Code
If you have already installed World App and you have an invite code to redeem, follow the steps below.
1. Open Settings by tapping on the Gear icon (⚙️) at the top of the screen.
2. Scroll down and open Redeem Invite.
3. Paste in your friend's code and Confirm.
4. The invite code should then be applied.
When does my friend receive their invite reward?
Your friend will only receive their invite reward after you successfully verify your World ID at an Orb (depending on your country and eligibility).
Make sure you redeem the invite code before starting verification. If you verify first and apply the code later, your friend may not receive the reward.
Invite rewards are received as Points, depending on your country and whether the Human Benefits Mini App (also known as World ID Rewards) is available. Learn more: What is the Human Benefits Mini App pilot?
When will the reward appear?
Points are added to your friend’s Human Benefits Mini App (World ID Rewards) balance shortly after you successfully verify.
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How do I check who I've invited?
To check who you've invited:
1. Open the Invites Mini App
2. You should then be able to see the list of people you've invited, and those who have a Verified World ID.
Tap the Remind button to send a reminder to contacts who haven't signed up yet or still have pending verification.
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