If you're switching to a new device and want to ensure a smooth transition of your account without issues, follow these steps:

Before Switching Phones

1. Add a login method to your account.

Add at least one login method to your account on your old phone.

This ensures your account details are saved securely and can be restored on your new device.

Important: If you switch to a new phone without first setting up at least one login method, there will be no way to recover your account later. We strongly recommend adding a login method before moving to your new device.

2. Remove World App from your old phone.

Delete World App from your old phone. Only do this once you're completely sure that you have successfully added at least one login method to your account.

Warning

• World App does not have access to your password, passkeys, or private keys.
  Recovery is only possible if you have added at least one login method to your World App account.
• If you're using an Apple passkey as a login method and you're moving your account to an Android device: 
  • Please note that Apple passkeys do not work on Android devices. This means you won’t be able to use your Apple-generated passkey to log in on an Android phone.
  • Before switching devices, make sure you have at least one other login method added to your World App account so you don’t lose access.

Move Your Account to a New Phone

Follow the steps listed below once you install World App on the new device.

1. Open World App and Select Log In.

After ticking the box accepting Terms and Conditions, always choose the option to log in to an existing account. It is very important that you do not select Sign up, which will force you to create a new account and prevent you from restoring your old account.

2. Choose a Login Method.

Select the applicable method you'd like to use for restoration from the list provided, and follow the screen prompts to complete the login process.

3. Restore Access.

If your chosen method is found to be linked to an existing World App account, your account will be restored on your new device.

Troubleshooting

For detailed instructions on resolving common login issues, please refer to the troubleshooting section at the bottom of this article: How do I sign in to my account?

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