A Virtual Account is linked to your World Wallet. If you no longer need it, you can close it through World App.
Closing a Virtual Account means the account will no longer accept deposits, and you will need to create a new one if you want to receive deposits again.
Steps to close your Virtual Account
Go to the Wallet tab and select Bank account.
- Choose the account you want to close by tapping on the Details button.
- Select the gear icon (⚙️).
- Tap Remove Account.
- A message will appear letting you know that once the account is closed, any incoming direct deposits will be returned. Tap Yes to confirm.
You’ll see a confirmation message once the process is complete.
Important things to know
Once closed, your Virtual Account cannot be reactivated.
If you need to receive payments again, you must create a new account.
Pending transfers sent to a closed account will fail and be returned to the sender.
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