1. If you're having trouble logging in, first make sure that:
- You only have one verified account.
- You only have one account linked to your device.
As a security measure, our app does not allow you to own multiple accounts.
2. Try to fully quit the app and reopen.
3. Find and download the latest app update.
Restoring Access
You can also try restoring your account using any login method previously saved in your World App account settings.
Before attempting any recovery steps, we recommend ensuring that you have saved at least one login method in your account settings. More details about login methods can be found in this article: How do I sign in to my account?
Important: Only reinstall the app if Support specifically instructs you to do so. Deleting and reinstalling the app may interfere with account recovery and could cause additional access issues.
Remember that, if you delete the app without first setting up a login method, there will be no way to recover your World App account. We strongly recommend adding at least one login method before taking further action.
To restore account access on a new device, please follow the instructions in this article: How do I successfully move my account to a new phone?
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