If you're having trouble logging in, first make sure that:
- You only have one verified account.
- Your device is linked to only one account.
As a security measure, our app does not allow you to own multiple accounts.
Then try:
- Fully closing and reopening the app
- Updating to the latest app version
- Find and download the latest app update.
Restoring Access
You can also try restoring your account using any login method previously saved in your World Money account settings.
Before attempting any recovery:
- Make sure you’ve added at least one login method in Settings > Account
- Learn more here: How do I sign in to my account?
Important: Only reinstall the app if Support specifically instructs you to do so. Deleting and reinstalling the app may interfere with account recovery and could cause additional access issues.
Remember that, if you delete the app without first setting up a login method, there will be no way to recover your World Money account. We strongly recommend adding at least one login method before taking further action.
To restore account access on a new device, please follow the instructions in this article: How do I successfully move my account to a new phone?
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