If you're experiencing issues moving funds from your World App, select the scenario that best matches your situation below.

• Issues Transferring to a Centralized Exchange

  • My transaction shows as completed, but the funds have not arrived

  Transactions marked as Completed in World App and/or on the blockchain may take some time to appear in the destination wallet or address. 

  Please allow up to 48 hours and check again. If the funds have not arrived after this period, contact the destination wallet or centralized exchange’s support team for further assistance.

  • What should I do if I sent funds to a Centralized Exchange?

  If you’ve sent funds from your World App to a Centralized Exchange, contact the exchange directly for assistance in recovering the transaction. Once funds are sent, only the recipient can retrieve them, depending on the exchange’s token recovery policy and supported networks.

  To avoid issues in the future, always make sure that the asset and network are supported before making transfers. Sending unsupported tokens may result in permanent loss of funds.
  Learn more: What cryptocurrencies or tokens are supported on World App?

  For more information, please visit: Can I retrieve my funds that were sent out from my World App to an external address?

  • Why can't I send crypto if my balance seems sufficient?

  If your available balance appears lower than expected, check if your funds are in your Vault. You'll need to withdraw them before proceeding with the transaction.

• Issues Withdrawing from My Vault

  • How does the Vault withdrawal process work?

  When you withdraw from your Vault, the funds are transferred to your Spending account immediately after you confirm the withdrawal.

  If you do not see your funds available to send, check whether they are still stored in your Vault.

  For more information, please visit: What is Worldcoin Vault?

• Airdrop Claimed to Vault

  • How do I access Airdrop funds if they were claimed to my Vault?

  If your WLD Airdrop was sent to your Vault, you'll need to withdraw the funds before accessing them. For future Airdrops, you can change the destination before claiming.

   

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