World Help Center

I'm having issues with transferring to centralized exchanges and withdrawing from my Vault.

Transfers to External Addresses on World Chain

What should I do if I sent funds to a Centralized Exchange?
If you’ve sent funds from your World App to a Centralized Exchange, contact the exchange directly for assistance in recovering the transaction. Once funds are sent, only the recipient can retrieve them, depending on the exchange’s token recovery policy and supported networks.

To avoid issues in the future, always make sure that the asset and network are supported before making transfers. For more information, please visit: Can I retrieve my funds that were sent out from my World App to an external address?

 

Unable to Send Crypto

Why can't I send crypto if my balance seems sufficient?
If your available balance appears lower than expected, check if your funds are in your Vault. You'll need to withdraw them before proceeding with the transaction.

 

Airdrop Claimed to Vault

How do I access Airdrop funds if they were claimed to my Vault?
If your WLD Airdrop was sent to your Vault, you'll need to withdraw the funds before accessing them. For future Airdrops, you can change the destination before claiming.

 

Vault Withdrawals

How does the Vault withdrawal process work?
When withdrawing from your Vault, there is a mandatory Security Period. After this period ends, the funds are automatically transferred to your Spending Account.

The Security Period cannot be shortened or bypassed, and if you cancel the withdrawal, you must start a new one.

For more information, please visit: What is Worldcoin Vault?

 


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