The Account Deletion feature gives you full control over your account, allowing you to permanently remove your profile from World App.

Is Account Deletion the same as Data Deletion?

No. It’s essential to distinguish between account deletion and data deletion, as each serves different purposes.

Data deletion involves removing specific personal information (i.e., your username and phone number) while allowing you to retain access to the World App. In contrast, account deletion means permanently wiping your account, resulting in the loss of all access to the app and its features.

Please note both are automated features and your data or your account will be deleted instantaneously.

Account Deletion

To request a permanent deletion of your account, follow these steps:

1. Select the Gear icon to head to your Settings

2. Then open the Security & Privacy option. This area contains all necessary options related to your account management.

3. Scroll down and select Delete account

4. You'll see a screen detailing the data to be deleted. Tap the Delete account button once you're ready to proceed

5. You will be asked to confirm this action. If you'd like to go ahead, tap the Confirm account deletion button

6. If any assets are found in your wallet, a warning message will appear. You'll have the options to either transfer the assets, export your private key, or simply ignore the message and continue with the account deletion. This step is crucial to ensure that you do not lose any remaining assets linked to your account.

After confirming the account deletion, it can take a moment to complete. It can take up to 30 days for your deletion to be carried out on all of our systems. You will receive a confirmation that will include a timestamp of the operation. It’s important to note that this will be the only confirmation you receive regarding the deletion, so please ensure you keep it for your records.

As soon as you receive a confirmation of your data deletion, you can proceed to uninstall World App from your device.

It's up to you if you want to keep your backup to access World App in the future. Keep in mind, if you decide to delete your backup, then your current account will not be recoverable.

If you have a personal data request that goes beyond deleting your optional data, please take a look at our article, Where do I reach out for personal data requests?, for guidance.

What Happens to Your Data?

When your account is deleted, various types of information will no longer be accessible. Here’s a list of the data that typically gets deleted:

• Profile Information
• Account Data
• Push Notifications
• World Chat Conversations
• Personal Vault and Private Keys
• Personal Vault Backup
• Optional Data for Model Training
• World ID

Exceptions to Account Deletion

As part of our compliance and legal obligations, there is one notable exception to the account deletion process. Users who are flagged for fraud will be notified that we cannot delete their information for security reasons. 

If you have more questions about the specifics of what data has been removed after account deletion, please reach out through our Privacy Portal.

What happens if I want to delete my data and I lose access to World App?

If you want to delete your World App data but can’t access the app, you can request assistance from our Support Team through the app, or through our official social media support channels to try to restore access your account. Once you regain access, you can follow the steps above to delete your data.

If you couldn’t perform the data deletion through the app and you are an inactive user for more than twenty four months, we will always make sure that your data is deleted during our periodic data deletion procedures. Through this process, we make sure to clean up our databases from information that is no longer necessary to keep or process.

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