To request assistance from an off-ramp provider, you will first need to gather and share the following information from your transaction:
- The name of the off-ramp provider who enabled your withdrawal
- The External Transaction ID
- The Transaction Hash
Additionally, you will need to provide them with your World App wallet address.
Finding your Transaction Details
To find this information, please follow these steps in your World App:
1. Go to the Wallet tab
2. Open the Transaction History by tapping on the “Clock” icon on the upper-left corner
3. Identify the specific transaction and select it to open its details
4. The off-ramp provider name will be shown under Enabled by
5. The transaction ID will appear under External Transaction ID
6. To find the Transaction Hash, tap on the Details button
Finding your World App Wallet Address
To find your World App wallet address:
1. Go to Settings (Gear icon)
2. Select Account
3. Copy it from World Chain Address
Reaching Out to the Off-Ramp Provider
Once you gather all of the information listed above, share it with the off-ramp provider by contacting them through their dedicated support channels:
Alfred Pay
https://api.whatsapp.com/send?phone=19547621830&text=Hola%20necesito%20ayuda
Manteca
https://ramp.manteca.dev/support/
Onramp Money
https://onrampmoney.freshdesk.com/support/tickets/new
Ramp Network
https://support.ramp.network/en/
TransFi
https://transfi-customersupport.freshdesk.com/support/tickets/new
Unlimit
https://www.crypto.unlimit.com/support/
Describe your issue in as much detail as possible to help them address your concerns more efficiently.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.