To request assistance from an off-ramp provider, you will first need to gather and share the following information from your transaction:
- The name of the off-ramp provider who enabled your withdrawal
- The Transaction ID
- The Transaction Hash
Additionally, you will need to provide them with your World App wallet address.
Finding your Transaction Details
To find this information, please follow these steps in your World App:
1. Go to the Wallet tab
2. Open the Transaction History by tapping on the Clock icon on the upper corner
3. Identify the specific transaction and select it to open its details
4. The off-ramp provider name will be shown under Provider
5. Click Show More, the transaction ID will appear under Transaction ID
6. To find the Transaction Hash, tap on the Details on blockchain button
Finding your World App Wallet Address
To find your World App wallet address:
1. To open your account settings, tap the Gear icon (⚙️) at the top corner of your screen
2. Select Wallet
3. Go to Address and copy it. This is your World App Wallet Address.
Reaching Out to the Off-Ramp Provider
Once you gather all of the information listed above, share it with the off-ramp provider by contacting them through their dedicated support channels:
Alfred Pay
https://api.whatsapp.com/send?phone=19547621830&text=Hola%20necesito%20ayuda
Banxa
https://support.banxa.com/en/support/home
Coinbase
https://help.coinbase.com/contact-us
Koywe
Manteca
https://ramp.manteca.dev/support/
MoonPay
MX Global
https://mxglobal.com.my/en/contact-us
Onramp Money
https://onrampmoney.freshdesk.com/support/tickets/new
Ramp Network
https://support.ramp.network/en/
Stripe
https://support.link.com/topics/crypto
TransFi
https://transfi-customersupport.freshdesk.com/support/tickets/new
Unlimit
https://www.crypto.unlimit.com/support/
Describe your issue in as much detail as possible to help them address your concerns more efficiently.
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