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About World
New to World? Learn how World's products fit together, and find key terms and resources.
BrowseWorld Money
Set up your account, send and receive money, use Mini Apps, and get troubleshooting help.
BrowseWorldcoin & Rewards
Understand WLD and generate rewards with Earn.
BrowseWorld Chain
Learn about World Chain, network fees, and the basics of crypto.
BrowseSecurity & Privacy
Keep your account and funds safe, and understand how your data is handled.
BrowseWorld ID
Understand what World ID unlocks, and where to verify and manage it in World ID app.
BrowseFeatured articles
Hand-picked by our support team.
Account & Login
I'm having trouble logging in to my account.
If you're having trouble logging in, first make sure that:
- You only have one verified account.
- Your device is linked to only one account.
As a security measure, our app does not allow you to own multiple accounts.
Then try:
- Fully closing and reopening the app
- Updating to the latest app version
- Find and download the latest app update.
Restoring Access
You can also try restoring your account using any login method previously saved in your World Money account settings.
Before attempting any recovery:
- Make sure you’ve added at least one login method in Settings > Account
- Learn more here: How do I sign in to my account?
Important: Only reinstall the app if Support specifically instructs you to do so. Deleting and reinstalling the app may interfere with account recovery and could cause additional access issues.
Remember that, if you delete the app without first setting up a login method, there will be no way to recover your World Money account. We strongly recommend adding at least one login method before taking further action.
To restore account access on a new device, please follow the instructions in this article: How do I successfully move my account to a new phone?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Withdrawals
I'm having issues with transferring to centralized exchanges and withdrawing from my legacy Vault balance
If you're experiencing issues moving funds in World Money, select the scenario that best matches your situation below.
Note: Earn has replaced the WLD and USDC Vaults. If you still hold a legacy Vault balance, see Legacy Vault balances below.
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Issues Transferring to a Centralized Exchange
My transaction shows as completed, but the funds have not arrived
Transactions marked as Completed in World Money and/or on the blockchain may take some time to appear in the destination wallet or address.
Please allow up to 48 hours and check again. If the funds have not arrived after this period, contact the destination wallet or centralized exchange’s support team for further assistance.
What should I do if I sent funds to a Centralized Exchange?
If you’ve sent funds from World Money to a Centralized Exchange, contact the exchange directly for assistance in recovering the transaction. Once funds are sent, only the recipient can retrieve them, depending on the exchange’s token recovery policy and supported networks.
To avoid issues in the future, always make sure that the asset and network are supported before making transfers. Sending unsupported tokens may result in permanent loss of funds.
Learn more: What cryptocurrencies or tokens are supported on World Money?For more information, please visit: Can I retrieve my funds that were sent out from my World Money to an external address?
Why can't I send crypto if my balance seems sufficient?
If your available balance appears lower than expected, check whether your funds are in Earn or in a legacy Vault. Funds in either need to be withdrawn before you can send them.
- In Earn: see How do I use Earn? for withdrawal steps.
- In a legacy Vault: see Legacy Vault balances below.
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Legacy Vault balances
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What happened to my Vault?
Earn has replaced the WLD and USDC Vaults. If you held a Vault balance, you'll see an upgrade screen with two options:
- Upgrade to Earn: moves your balance into an Earn program, where it continues to generate rewards.
- Transfer to Spending: moves it to your spending balance, where it no longer earns rewards.
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I can't see my Vault balance since updating to World Money
Your funds are not lost. A legacy Vault balance stays on-chain until you move it. If your Vault balance shows as 0 or the Vault isn't visible, contact support with your app version, your operating system, and a screenshot of your Earn screen so we can locate it for you.
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How do I move my legacy Vault balance?
Tap the upgrade prompt when it appears and follow the steps. Once the balance has moved, manage it from Earn. See How do I use Earn?
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Airdrop Claimed to Vault
How do I access Airdrop funds if they were claimed to my Vault?
If a past WLD Airdrop was sent to your Vault, you'll need to move those funds before you can access them. See Legacy Vault balances above.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Withdrawals
How do I withdraw tokens?
Depending on your location, you can withdraw funds from your World Money wallet by transferring them either to a fiat account (such as a bank account or card) or to a crypto app. Follow the instructions below for each method.
Before you withdraw, keep in mind:
Fees: You can review any applicable fees in the withdrawal flow before confirming. Fees vary by provider and are displayed in-app to help you compare options. Providers with lower fees may appear first.
KYC: Some off-ramp providers may require identity verification (KYC) to activate your account and comply with local regulations.
Privacy: If you withdraw to a fiat account, you’ll be redirected to a third-party provider. Any personal information you provide during that flow is collected and processed by the provider. World Money does not receive or store your identity documents or other PII submitted to the provider.
Choose a withdrawal method:
Withdrawing Funds to a Fiat Account (Bank Account, Card, PayPal, etc.)
When withdrawing to a fiat account, you will be redirected to a third-party provider to complete the transaction. (Neither the World Foundation nor TFH control, endorse, or are responsible for your transactions with third-party providers.)
To withdraw funds to a bank account or card:
In the Home tab on World Money, tap on the More options (...) button.
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Select Withdraw.
3. Tap on the token that you wish to withdraw.
4. Select Fiat account.
5. Fill in the amount that you'd like to withdraw, and choose your preferred withdrawal method (provider). Then, tap Continue.
6. You will be redirected to the off-ramp provider withdrawal flow on an external website. Follow the instructions to continue.
7. Tap the Confirm withdrawal button to confirm the transaction.
8. Tap Done to exit.
Note: The transaction can take up to 3 business days to complete.Withdrawing Funds to a Crypto App
You may withdraw funds to a crypto app if it's supported by a compatible network.
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In the Home tab on World Money, tap on the More options (...) button.
- Select Withdraw.
Tap on the token that you want to withdraw.
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Choose Crypto app.
Select the Network, then the Crypto App where you would like to transfer to
Enter the wallet address where you wish to transfer, then Continue.
Fill in the amount that you'd like to withdraw, then Continue.
Tap the Confirm button to proceed with the withdrawal transaction.
- Tap Done to exit.
Please note: Transactions marked as completed in World Money or on the blockchain may not immediately appear as completed in external destinations such as wallets or centralized exchanges. Please allow up to 48 hours and check again. If the funds have not arrived after this period, contact the destination wallet or exchange’s support team for further assistance.
If you have questions about your transaction, contact the provider directly. If you need help with a withdrawal, you may be asked which off-ramp provider processed your transaction. See: In order to receive support, how do I check which off-ramp provider performed my withdrawal?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Troubleshooting & Support
I am unable to reach support and some World Money functionalities have been restricted.
Why can’t I contact Support?
If you are unable to contact Support, this means that an action has been taken to restrict certain World Money functionalities. As a result, Support access is no longer available.
For security and integrity reasons, we do not provide further details regarding this determination.
What can I still do in the app?
While some features are restricted, you can still use your self-custodial wallet functionalities.
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Accessing your funds
To access the funds in your wallet and vaults, please ensure you are logged into your account on the correct phone.
Need help with wallet actions?
Although Support access is restricted, you can still manage your tokens using the following guides:
These articles provide step-by-step instructions to help you use your wallet functionalities.
Additional information
For further details, please refer to our Terms and Conditions .
If you would like to request data deletion, please see: How do I delete my data? . All requests are reviewed in accordance with our Privacy Notice and applicable legal obligations.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Troubleshooting & Support
What are some troubleshooting steps that I can take for World Money issues?
We understand that encountering issues with World Money can be frustrating. To help you resolve these problems quickly, we recommend you going through our troubleshooting steps. Each step is designed to address common issues and ensure that your app is running smoothly.
Let’s go through these steps together to understand what each one is trying to accomplish.
1. Disable Secondary SIM on Dual-SIM Devices
Purpose: If you’re using a dual-SIM device, it’s possible that the SIM not connected to the internet could be causing conflicts. By disabling the secondary SIM, you ensure that your device is using the correct connection for World Money.
What to do: Go to your device’s settings and disable the SIM card you’re not using for data.
2. Double Check Your Internet Connection
Purpose: A stable internet connection is essential for World Money to function properly. If your connection is weak, the app may not work as expected.
What to do: Ensure that you are connected to a reliable WiFi network or that your mobile data is working correctly. You can also try switching between WiFi and mobile data.
3. Verify App Source
Purpose: To ensure the security and integrity of World Money, it’s important that it is downloaded from an official source, such as the App Store (iOS) or Play Store (Android).
What to do: Double-check that you downloaded the app from the official App Store or Play Store. If not, uninstall the app and reinstall it from the correct source. You can download the latest app version from here: https://world.org/?download
4. Check for Operating System Updates
Purpose: Outdated operating systems can cause compatibility issues with the app. Keeping your device’s OS up to date ensures that all features work correctly.
What to do: Go to your device’s settings, check for software updates, and install any available updates. You can verify this by authenticating in the Play Store or App Store.
5. Ensure Device Software Is Up to Date
Purpose: In addition to the operating system, your device’s software must be up to date to avoid potential conflicts or bugs.
What to do: Regularly check for and install updates for both your device’s operating system and any related software.
6. Force Quit the App
Purpose: Sometimes, apps can get stuck or unresponsive. Force quitting the app can refresh it and clear any temporary issues.
What to do: Swipe up on the app preview from the app switcher, or press the home button twice and swipe up on the app preview.
7. Switch Internet Connection
Purpose: Switching from mobile data to Wi-Fi (or vice versa) can help determine if the issue is related to your current network connection.
What to do: If you’re using mobile data, switch to Wi-Fi and see if the issue persists. If you’re on Wi-Fi, try using mobile data.
8. Deactivate Your VPN
Purpose: VPNs can sometimes interfere with app functionality, especially if the VPN’s server is experiencing issues or is in a restricted location.
What to do: Turn off your VPN and try using the app again. If the app works without the VPN, the issue may be related to the VPN service.
9. Restart Your Device
Purpose: Restarting your device can resolve many temporary glitches by refreshing the system and clearing any minor software issues.
What to do: Turn off your device, wait for about 5 minutes, and then turn it back on.
10. Wait and Try Again
Purpose: Sometimes, temporary server issues or network congestion can cause problems. Waiting a few hours before trying again can resolve these issues.
What to do: Close the app, wait for a few hours, and then reopen it to see if the issue is resolved.
11. Check if Your Android Device Is Rooted
For security reasons, World Money does not support rooted Android devices. Rooting disables key protections and can expose your data and wallet to security threats.
If your device is rooted, you may see a warning and the app may not work correctly.
To fix this:
1. Unroot your device by following your device manufacturer's instructions; or
2. Use a different, non-rooted device to access World Money.
3. Ensure all Android system updates are installed.
4. Reinstall World Money from the Google Play Store.
5. Restart your device, then try again. If your device is no longer rooted but the issue persists, contact World Money Support.
12. Check if Your iOS Device Is Jailbroken
World Money requires a secure, unmodified iOS environment to function correctly. If your iPhone has been jailbroken, some built-in security protections are removed, which may put your data and wallet at risk.
If your device is detected as jailbroken, you will see a “Jailbreak detected” warning and the app may not work properly.
To fix this:
- Restore your device to its original iOS version using Apple’s official steps to remove the jailbreak; or
- Use an iPhone that has not been jailbroken to access World Money.
- Make sure your device is updated to the latest version of iOS.
- Reinstall World Money app from the App Store.
- Restart your device and try again. If your device is no longer jailbroken but the issue continues, contact World Money Support.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
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