Understanding Data Storage Rules and Account Recovery Limitations

Your security and privacy are our top priorities. To maintain the highest level of security, we have implemented strict data storage rules that ensure your personal information and account details remain under your control.

Here's why we cannot assist you with recovering accounts or changing passwords on your behalf:

1. Non-Custodial Account Structure

World App operates as a non-custodial service, which means that we do not have access to your private keys, passwords, or any other sensitive information associated with your account. This ensures that only you have control over your account, but it also means that if you lose your password or private keys, we cannot recover them for you.

Key Points:

• Your Keys, Your Control: Since we don’t store your private keys or passwords, you are the only one who can manage access to your account.
• No Backdoor Access: Our system is designed without any backdoor or administrative access to user accounts, making it impossible for us to intervene directly.

2. User Responsibility

Because of our non-custodial model, it’s essential that you take responsibility for securing your own account information. We strongly recommend enabling all available security features, such as phone number verification and cloud backups, to help protect your account.

3. What You Can Do

If you find yourself locked out of your account or unable to remember your password, here’s what you can do:

• Password Recovery: If you have set up a cloud backup, you can recover your account by following the backup flow.
• Verification Through Orb: Our team is working on implementing Orb verification as an additional method for account recovery in the future.

4. How We Help

While we cannot recover your account or change your password, we are here to guide you through the steps you can take to protect your account and troubleshoot issues:

• Help Center: Visit other articles in our Help Center for detailed information on account security and recovery options.
• Support Team: Contact our support team for guidance on how to secure your account and prevent future issues.

By empowering you with full control over your account, we help ensure that your data remains secure. Remember to use all available security features and keep your account information safe.

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