World Help Center

Can I retrieve my funds that were sent out from my World App to an external address?

Short answer: No, you cannot. Once a transaction is sent out of your World App, you cannot undo the transaction.

In a decentralized blockchain network, transactions are verified, recorded, and then added to the blockchain. This is all done in order to maintain a transparent and tamper-proof record of all transactions. So once a transaction is confirmed, it can no longer be cancelled or reverted.


Wrong Address

If you sent funds to the wrong address, you'll have to contact the receiving party and request their cooperation in returning the funds. If you do not know the owner of the address, then there is nothing you or World can do to retrieve the funds. All addresses are anonymous on the blockchain.

When entering in the address to send funds to, make sure you properly copy and paste the correct address. It is highly recommended to copy and paste the address instead of manually inputting the address since it must be an exact match of your intended recipient's address.


Exchange Platform

If you sent a transaction to a platform (i.e. Binance), you may be able to reach out to the specific platform's support team and work with them in order to reverse your transaction or have the funds be credited to your platform account.


Non-Custodial Wallet

If you sent a transaction to a non-custodial wallet, you will have to contact the receiver and request that they send back the funds on your own. If they own private keys of their non-custodial wallet, then they will be able to recover the funds.

As mentioned above, if you do not know the owner of the wallet address, then you will not be able to recover your funds.


Be careful of scams! Never allow others to handle your phone and do not send funds to people you do not fully trust. There has been a lot of reports of users getting scammed on WhatsApp. Due to the nature of cryptocurrency protocols, once a transaction is made, there is no way for our team to help recover lost funds.


Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.

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