Optional Data
You can delete some of your optional data while still being able to use World App. Your optional data includes:
- Profile data (phone number and username)
- Optional analytics and push notifications
- Data donation (donated images)
To delete your optional data:
1. Select the Gear icon to head to your Settings
2. Then open the Security & Privacy option. This area contains all necessary options related to your account management.
3. Scroll down and select Delete optional data
4. Review and select the data that you wish to have deleted. Make sure that you're okay with losing the data. Tick the box to acknowledge that this action is permanent and data cannot be recovered after deletion.
5. Once you're ready, select Delete Profile Data and confirm.
6. To proceed, confirm this action by tapping on Confirm data deletion
7. The deletion request will show you a Requested status when you submit it. The status will change to Deleted once the action is completed
It can take up to 30 days for your deletion to be carried out on all of our systems. As soon as you receive a confirmation of your data deletion, you can proceed to uninstall World App from your device.
It's up to you if you want to keep your backup to access the World App in the future. Keep in mind, if you decide to delete your backup, then your current account will not be recoverable.
If you have a personal data request that goes beyond deleting your optional data, please take a look at our articles, How do I delete my Account? Or Where do I reach out for personal data requests?, for guidance.
What data is deleted with this action?
When you request Data Deletion we delete any personal information attached to your account like your username and your phone number (if it was added to your account) and you won’t lose access to World App. The rest of the information is deleted through the Account Deletion Feature (like public and private keys and data backups)
What is the difference between Data Deletion and Account Deletion?
Data deletion involves removing specific personal information (i.e., your username and phone number) while allowing you to retain access to the World App. In contrast, account deletion means permanently wiping your account, resulting in the loss of all access to the app and its features.
Please note both are automated features and your data or your account will be deleted instantaneously.
What happens if I want to delete my data and I lose access to the World App?
If you want to delete your World App data but can’t access the app, you can request assistance from our Support Team through the app, or through our official social media support channels to try to restore access to your account. Once you regain access, you can follow the steps above to delete your data.
If you couldn’t perform the data deletion through the app and you are an inactive user for more than twenty four months, we will always make sure that your data is deleted during our periodic data deletion procedures. Through this process, we make sure to clean up our databases from information that is no longer necessary to keep or process.
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