One of the measures implemented to protect your account and personal information is limiting each device to a single World App account.
The limitation of one account per device is a crucial security measure designed to protect your personal information, prevent fraud, and ensure that each user’s account remains secure and verified. We understand that this may cause some inconvenience, but it’s a necessary step to maintain the safety and integrity of our platform.
What to Do If You Encounter Issues with Multiple Accounts
If our system detects that your device has been previously associated with another World App account, you may encounter issues when trying to log in or verify a new account. Here’s what you can do:
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Log in to Your Verified Account:
- If you already have a verified account, please log in to that account. This ensures that you continue using the account that is already tied to your device.
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Restore Your Existing Account:
- If you’ve lost access to your verified account, try restoring it by using any of the login options you’ve previously set up in your account settings.
Important: If you did not enable at least one login method in your account settings, it will not be possible to recover your account. We strongly recommend adding a login method in advance to avoid permanent loss of access. Please follow this article if you have issues recovering your account. Please refer to this article: How do I restore access to my account
Can I log in to my existing account on a new device?
Yes. If you’re changing devices, you can log in to your existing account using your credentials. Follow the instructions outlined here.
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