Account & Login
I'm having trouble logging in to my account.
If you're having trouble logging in, first make sure that:
- You only have one verified account.
- Your device is linked to only one account.
As a security measure, our app does not allow you to own multiple accounts.
Then try:
- Fully closing and reopening the app
- Updating to the latest app version
- Find and download the latest app update.
Restoring Access
You can also try restoring your account using any login method previously saved in your World Money account settings.
Before attempting any recovery:
- Make sure you’ve added at least one login method in Settings > Account
- Learn more here: How do I sign in to my account?
Important: Only reinstall the app if Support specifically instructs you to do so. Deleting and reinstalling the app may interfere with account recovery and could cause additional access issues.
Remember that, if you delete the app without first setting up a login method, there will be no way to recover your World Money account. We strongly recommend adding at least one login method before taking further action.
To restore account access on a new device, please follow the instructions in this article: How do I successfully move my account to a new phone?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I sign in to my account?
Overview
World Money now uses new login methods designed to make regaining access to your account more secure and reliable.
You can now log into World Money using one of four methods:
- Passkey
- Google account
- Apple account (iOS only for now)
- Recover at an Orb
These new login methods replace the previous recovery system, which relied on backups stored in iCloud or Google Drive. While the older system used a backup file to restore your account, the new system uses secure login methods to unlock an encrypted backup of your data.
About World Money Login
World Money's new login options are powered by trusted third-party providers (Apple, Google, and the passkey standard).
In essence, this new system wraps an encrypted backup of your self-custodial data to be able to recover it. Most importantly, the key and the lock are stored separately, with completely different entities.
- Your encrypted backup is stored with Nethermind, a cloud storage provider. Nethermind cannot read the contents of your backup because it’s encrypted.
- Passkeys come from a new internet standard as a simpler and more secure alternative to passwords. With World Money, your passkey is both your authentication and your encryption key. This is particularly important because with World Money you hold your keys.
- When using trusted third-party providers such as Apple or Google, a key that decrypts your backup is stored in the secure computation engine of Turnkey, a wallet backup provider.
Login Methods
You'll be prompted to choose a login method when you create a World Money account. If you wish to make changes, you can do so anytime by tapping your profile picture to open Settings, then selecting Account.
You can add more than one login method. Simply choose the options that work best for you. You can always remove any of these login methods at a later time.
Adding more login methods provides resilience should you lose access to one of your methods.
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Passkey
Passkeys let you sign in quickly and securely using your face, fingerprint, or device PIN, without needing a password.
With a passkey:
- Your private decryption keys are stored securely on your device.
- Only you can access your account using your biometric data or device credentials.
- Your passkey is managed by your operating system or by the Credential Manager of your choice.
Please note: not all devices support passkeys. If your device doesn't, you can use one of the other available login methods.
To create a passkey:
- Tap your profile picture to open Settings.
- Select Account Access.
- Toggle on Passkey and follow the prompts to save your passkey on your device.
Once created, you'll be able to sign in using your biometric authentication (e.g., Face ID or fingerprint).
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Google Account
To add a Google account as a login method:
- Tap your profile picture to open Settings.
- Select Account Access.
- Toggle on Google and follow the prompts to link your account.
Once set, it can be used to sign into your World Money account.
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Apple Account
To connect your Apple account:
- Tap your profile picture to open Settings.
- Select Account Access.
- Toggle on Apple and follow the prompts.
- You can choose the "Hide my email" option if available. World Money does not require an email address to work.
- Choose the desired account and wait until the login action is completed.
Transferring Between iOS and Android
Transferring your World Money account between iOS and Android is now possible. We recommend doing this by setting up a Google login method. Once you have a Google login method set up in your existing device, simply log in with the same account in your new device.
Important Notes
- We recommend adding a login method as soon as possible.
- Using World Money without a login method is possible, but not recommended. If you don’t set up a login method for your account, you’re at risk of:
- Losing access to your World Money account if you switch phones or lose your device, including all access to your funds.
- Losing access to your World ID.
- If you are an advanced user, you may also want to export your wallet key as well.
- Our Support team does not have access to user passkeys or login methods, so they’re unable to assist with account recovery if you lose access to your login details. World Money is a self-custodial wallet. The World Money team does not have access to your wallet keys or your account backup.
- If you want to move your World Money access to a new device, you can log in using any of the login methods previously saved to your account. Keep in mind that passkeys cannot be used for cross-platform recovery at this time (for example, a passkey created on an iOS device cannot be used on an Android device).
Frequently Asked Questions (FAQ)
If I lose all my login methods, can you help me get access to my account?
Unfortunately, if you lose access to all of your login methods and your current device, it will not be possible to regain access to your account. Because World Money is a self-custodial wallet, neither the World Money team nor any other provider has access to your wallet keys or your encrypted account backup.
Why do I need to add a passkey first on my iOS device?
Due to some temporary system limitations, at the moment it’s only possible to add other login methods on iOS after adding a passkey. This limitation does not apply to Android.
What happens to my old Google Drive / iCloud backup?
After you upgrade to the new system, these backups get disabled and scheduled for deletion. You can still use them for a limited period of time to log back into World Money should you lose access to your login methods.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I restore access to my account?
Important: We strongly recommend setting up a login method as soon as you create your World Money account. Without a saved login method, it won’t be possible to restore your account if you lose access. For instructions, see How do I sign in to my account?
Login Steps
1. Open World Money and tick the box to agree with Terms and Conditions.
2. Tap Log in. Always choose this option to sign in to an existing account.
3. If an existing login method is detected as linked to the device, you will see a notification on the screen. If the account is yours, you can choose it and continue to the next step.
If no known login method is detected, select an applicable option to continue.
4. Follow the steps shown on screen to complete the log in process:
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Passkey: Use the passkey connected to the Google Account or iCloud Keychain that you linked to your World Money account as a login method.
Note: Google Passkeys are designed for cross-platform use through Google Password Manager and Chrome, while Apple Passkeys are built into iCloud Keychain and primarily sync across Apple devices. Google Passkeys are now usable on iOS, but Apple Passkeys are not natively supported on Android devices.
Apple: Sign in using the Apple ID that you linked as a login method.
Google: Choose or add the correct Google account to sign in to your World Money.
| 1 - Passkey | 2 - Apple | 3 - Google |
|---|---|---|
Please note: World Money does not have access to your passwords or passkeys.
5. Once you select the correct login method, you’ll see a screen confirming that your account is ready to use. This restoration process may take a few minutes—please don’t close the app.
Troubleshooting
Select a scenario from the options shown below to follow the applicable troubleshooting instructions.
I didn't set a login method in my account settings.
If you no longer have access to your original device and didn't enable a login method in your account settings, then it is not possible to recover access to your World Money account.
If you're trying to restore access on a new device while still having access to your account on another one, please follow the steps in this article: How do I successfully move my account to a new phone?
I set an Apple passkey as my login method, and I want to restore my account on an Android phone.
Apple Passkeys are not natively supported on Android. You may try these options instead:
Restoring access to your account using another iOS device.
If you added more than one login method to your account settings, try using your Apple or Google options to sign in.
I forgot my password/passkey.
World Money does not have access to your password or passkeys, which means our Support team cannot reset or recover them on your behalf. Try logging in using any other login method previously added to your account (Apple or Google Account).
My account was not found.
If your selected login method is not found or linked to an existing account, try a different method. If you've never created a World Money account, you may choose that option instead.
Why is there a security delay when I restore my account?
The security delay protects your funds during account recovery. If someone steals your phone or gains access to your backup credentials, the security delay gives you time to notice and take action before they can access your wallet. The delay varies based on your security settings and the recovery method used. You will see the specific timeframe in the app.
During the security delay, basic app access may be available, but certain high-security actions will be locked. After the delay completes, full wallet access is restored automatically and no additional action is needed.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Why can I only have one account linked to my device?
One of the measures implemented to protect your account and personal information is limiting each device to a single World Money account.
The limitation of one account per device is a crucial security measure designed to protect your personal information, prevent fraud, and ensure that each user's account remains secure and verified. We understand that this may cause some inconvenience, but it's a necessary step to maintain the safety and integrity of our platform.
What to Do If You Encounter Issues with Multiple Accounts
If our system detects that your device has been previously associated with another World Money account, you may encounter issues when trying to log in or verify a new account. Here's what you can do:
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Log in to Your Verified Account:
- If you already have a verified account, please log in to that account. This ensures that you continue using the account that is already tied to your device.
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Restore Your Existing Account:
- If you’ve lost access to your verified account, try restoring it by using any of the login options you’ve previously set up in your account settings.
Important: If you did not enable at least one login method in your account settings, it will not be possible to recover your account. We strongly recommend adding a login method in advance to avoid permanent loss of access. Please follow this article if you have issues recovering your account. Please refer to this article: How do I restore access to my account?
Can I log in to my existing account on a new device?
Yes. If you’re changing devices, you can log in to your existing account using your credentials. Follow the instructions outlined in this article: How do I successfully move my account to a new phone?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I successfully move my account to a new phone?
If you're switching to a new device and want to ensure a smooth transition of your account without issues, follow these steps:
Before Switching Phones
1. Add a login method to your account.
Add at least one login method to your account on your old phone.
This ensures your account details are saved securely and can be restored on your new device.
Important: If you switch to a new phone without first setting up at least one login method, there will be no way to recover your account later. We strongly recommend adding a login method before moving to your new device.
2. Remove World Money from your old phone.
Delete World Money from your old phone. Only do this once you're completely sure that you have successfully added at least one login method to your account.
- World Money does not have access to your password, passkeys, or private keys.
Recovery is only possible if you have added at least one login method to your World Money account. -
If you're using an Apple passkey as a login method and you're moving your account to an Android device:
- Please note that Apple passkeys do not work on Android devices. This means you won’t be able to use your Apple-generated passkey to log in on an Android phone.
- Before switching devices, make sure you have at least one other login method added to your World Money account so you don’t lose access.
Move Your Account to a New Phone
Follow the steps listed below once you install World Money on the new device.
1. Open World Money and Select Log In.
After ticking the box accepting Terms and Conditions, always choose the option to log in to an existing account. It is very important that you do not select Sign up, which will force you to create a new account and prevent you from restoring your old account.
2. Choose a Login Method.
Select the applicable method you'd like to use for restoration from the list provided, and follow the screen prompts to complete the login process.
3. Restore Access.
If your chosen method is found to be linked to an existing World Money account, your account will be restored on your new device.
Troubleshooting
For detailed instructions on resolving common login issues, please refer to the troubleshooting section at the bottom of this article: How do I sign in to my account?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I update my account settings?
To access your account settings:
1. In the Home tab of World Money, tap your profile icon.
2. This will open the Settings page.
To update your account backup/login methods:
1. Tap Account.
2. Select the desired backup or login method to enable or disable it.
To update your username:
1. Tap Edit profile.
2. Select Username and change to your preferred one, if available.
To change your notification preferences:
1. Tap Notifications.
2. Choose which notifications you want to enable or disable.
Alternatively, you can find the notification settings by tapping the bell icon in the top corner of the app’s home page.
To see or request legal or privacy information:
-
On Android:
Tap Privacy to view privacy-related information.
Tap Resources & Legal to access legal documents and resources.
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On iOS:
Tap Privacy & Legal to view both privacy and legal information.
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Select the relevant option.
To enable Face ID, fingerprint, or device authentication to open the app:
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On iOS devices:
Tap Privacy & Legal.
Select Enable Face ID.
Follow the on-screen instructions to complete the setup.
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On Android devices:
Tap Privacy.
Toggle Enable authentication to turn on biometric authentication (fingerprint or device authentication).
To update the language:
World Money follows your device’s language settings. To update the language in the app, change the language on your device, then close and reopen World Money for the new settings to take effect.
To manage Mini Apps settings:
- Tap Apps.
- Manage your Mini Apps and their permissions, including notifications.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I create a username?
Overview
Usernames are an easy way for your friends to find you on World Money. Once you have chosen one, it will appear in the World ID tab.
Username Benefits
By having a username, your friends can quickly find you in World Money. You can interact with other app users through quick transactions or by chatting with them.
Username Creation
The username can be chosen when you create a World Money account. If you already have an account, the app will prompt you to choose one.
Your username can be whatever you want, as long as it complies with our Username Policy. However, the username needs to be available so you’re able to set it as yours.
Usernames must also be in lowercase, start with a letter, and be between 4 and 13 characters long.
If you're not satisfied with your username, don't worry—you can easily update it by following the instructions provided at the end of this article.
Creating a Username
Follow the screen instructions when creating a World Money account, which will lead you to the following screen:
Type in your desired username to check if it’s available.
As an unverified user, a 4 digit code will be appended to your username. You can select a specific digit combination if it’s available.
Once you have chosen an available username, press Confirm to complete the World Money account creation process.
Updating the Username
You can update your username by following these steps:
1. Tap your profile icon in the Home tab toopen the Settings menu
2. Select Edit profile
3. Type the Username to choose a new one.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I manage price alert notifications in World Money?
World Money includes price alert notifications to help you stay informed about significant token price movements. These alerts cover changes to Worldcoin and other tokens you hold in your World wallet.
What are Price Alerts?
If you've enabled push notifications for World Money, you'll automatically receive price alerts when there are significant price changes in:
- Worldcoin (WLD).
- Other tokens where you hold a balance in your World wallet.
These alerts are designed to give you timely updates about meaningful price movements. There's no need to manually check the app to view these updates.
How do I turn these notifications off?
To stop receiving price alerts, you'll need to turn off push notifications for World Money through your device settings, or on the Settings page of the app.
Select one of the tabs below to see how to turn off notifications.
In World Money
1. Tap your profile icon to head to the Settings page
2. Select Notifications to manage World Money notifications
3. Then toggle off Push notifications in any Notification category, including Price alerts
On your Android device
1. Go to your device Settings
2. Tap Apps
3. Select World Money
4. Tap on Notifications
5. Turn off all notifications
On your iOS device
1. Open your device Settings
2. Tap Notifications
3. Select World Money
4. Toggle off Allow Notifications
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
When will World Money be available in my country?
The availability of World Money in specific countries depends on a variety of factors, such as regional regulations and our developer resources. To make crypto accessible to all, our team is constantly working around the clock to expand our reach across the globe.
To find out when the app will be available in your country, check our official sources for any announcements or updates regarding its regional availability.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What devices / operating systems are supported by World Money?
Currently, World Money is available on the following devices / operating systems:
- iPhones with iOS 15 or later
- Android devices running OS version 8.0 (Oreo) or later
Please note, availability and functionality of World Money may vary depending on your location. To troubleshoot any other issues please refer to: What are some troubleshooting steps that I can take for World Money issues?
What can I do if my Android device is no longer supported?
If your device supports it, update to Android 8 (Oreo) or later to continue using the app without interruption.
If you cannot update to Android 8 or later, you can still safeguard your data before the change takes effect in January 2026.
You have two options:
1. Export your private keys from within the app (where available).
2.Transfer your account to a new phone.
This will ensure you retain access to your account and assets when switching to a new, supported device.
Additionally, as of December 2025, we no longer support Android devices using x86 (32-bit or 64-bit), MIPS, MIPS64, or i686 architectures. This includes some older smartphones released before 2017, such as:
- OnePlus 10 Pro
- OnePlus 5
- AsusROG Phone II
This means that if your phone uses one of these older versions or architectures, the app will no longer be available after the update.
Why are these changes occurring?
We continuously evaluate supported operating systems and platforms for World Money. As we strive to maximize availability of World Money, we also balance security and performance, and these devices cannot meet the required thresholds anymore to ensure a secure experience.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.