Important: We strongly recommend setting up a login method as soon as you create your World App account. Without a saved login method, it won’t be possible to restore your account if you lose access. For instructions, see How do I sign in to my account?
Login Steps
1. Open World App and tick the box to agree with Terms and Conditions.
2. Tap Log in. Always choose this option to sign in to an existing account.
3. If an existing login method is detected as linked to the device, you will see a notification on the screen. If the account is yours, you can choose it and continue to the next step.
If no known login method is detected, select an applicable option to continue.
4. Follow the steps shown on screen to complete the log in process:
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Passkey: Use the passkey connected to the Google Account or iCloud Keychain that you linked to your World App account as a login method.
Note: Google Passkeys are designed for cross-platform use through Google Password Manager and Chrome, while Apple Passkeys are built into iCloud Keychain and primarily sync across Apple devices. Google Passkeys are now usable on iOS, but Apple Passkeys are not natively supported on Android devices.
Apple: Sign in using the Apple ID that you linked as a login method.
Google: Choose or add the correct Google account to sign in to your World App.
| 1 - Passkey | 2 - Apple | 3 - Google |
|---|---|---|
Please note: World App does not have access to your passwords or passkeys.
5. Once you select the correct login method, you’ll see a screen confirming that your account is ready to use. This restoration process may take a few minutes—please don’t close the app.
Troubleshooting
Select a scenario from the options shown below to follow the applicable troubleshooting instructions.
I didn't set a login method in my account settings.
If you no longer have access to your original device and didn't enable a login method in your account settings, then it is not possible to recover access to your World App account.
If you're trying to restore access on a new device while still having access to your account on another one, please follow the steps in this article: How do I successfully move my account to a new phone?
I set an Apple passkey as my login method, and I want to restore my account on an Android phone.
Apple Passkeys are not natively supported on Android. You may try these options instead:
Restoring access to your account using another iOS device.
If you added more than one login method to your account settings, try using your Apple or Google options to sign in.
I forgot my password/passkey.
World App does not have access to your password or passkeys, which means our Support team cannot reset or recover them on your behalf. Try logging in using any other login method previously added to your account (Apple or Google Account).
My account was not found.
If your selected login method is not found or linked to an existing account, try a different method. If you've never created a World App account, you may choose that option instead.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.