To protect your privacy and ensure we do not retain your information longer than necessary, we run a daily Periodic Data Deletion Process. This automated process identifies inactive accounts and removes personal data that is no longer needed to provide our services.

This article explains when an account becomes eligible for deletion, what data is removed, and what you need to do if you want your account included in this process.

When is an account considered inactive?

For an account to be eligible for automatic deletion, it must meet specific inactivity criteria.

An account is considered inactive if:

• The account has not been used for 24 months or more.
• The World ID has not been verified through an Orb.
• The account is not currently blocked due to fraud investigations.
• The account does not hold any funds (tokens).

Important: You must withdraw your funds first.

We cannot delete your data if your account still holds funds. If your account is inactive but still has a balance, it will not be included in the deletion process to protect your assets. If you would like your account data to be deleted, you must first withdraw your balance. You can do this by following the instructions in this article: How do I withdraw tokens?

What information is deleted?

Once an account meets the criteria above, our system permanently removes personal data that is not essential for legal compliance. 

This includes:

• Profile information: Username, phone numbers used for backup or account recovery.

Please note: Once this information is deleted, the phone number can no longer be used for account recovery.

• Activity logs: User activity records and communication history.
• Support history: Previous support tickets and chat history.
• Device data: Device fingerprint data.
• Marketing data: Information used for marketing communications.
• Analytics data: Optional analytics events stored in our systems.

What information is retained?

We retain a limited amount of data only when required by law or for fraud prevention purposes. For example, we may retain certain records to comply with:

• Tax regulations
• Financial reporting obligations
• Investigations related to violations of our Terms of Service

How long does the process take?

The deletion process runs daily. Once your account becomes eligible (inactive for 24 months or more and holding no funds), the deletion of data across our systems is typically completed within 15 business days.

Can I request deletion sooner?

Yes. You do not need to wait 24 months for this automatic process. If you would like your data to be deleted sooner, follow these steps:

1. Make sure your funds have been withdrawn.

2. Contact our Privacy Support Team through the in-app Support Chat or through our Privacy Portal.

    

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