What is considered a privacy request and what is not?

A privacy request is related specifically to your personal information and any concerns regarding its security. If you have questions about account access, lost passwords, changing phone numbers, or issues with operators, please contact our Support Team.

Additionally, if you have concerns about scams or fraud, these should also be directed to the Support Team, unless they involve the deletion of your personal information. For instance, if you wish to delete your World App data because you were under 18 when you opened the account, or if you were pressured to perform the iris verification and now you wish to delete your information, our Privacy Team can assist you with your rights in those situations.

Should I provide any personal information when contacting Privacy Support?

Generally, no, you don’t need to provide any additional personal information upfront. The only information the Privacy Team requires is your email address to communicate with you. In very rare cases, they may ask for additional details such as the time and location of your verification. Additionally, the Privacy team may request the wallet address or username to help locate your account.

IMPORTANT: Please remember that you should not share sensitive information such as photos, social security numbers, ID numbers, addresses, wallet private keys, or financial details with us. Keeping your information safe is our priority!

Updating Personal Data

You can update your username or phone number directly from the Settings in your World App profile. For more details, visit our Help Center Article: How do I update my account settings?

Note: At this time, only usernames and phone numbers can be updated in the World App. Email addresses cannot be changed through the app.

Deleting Personal Data

If you'd like to delete your personal data, you can do so in World App by following our guide. Once you've deleted your data in the app, if you'd like, you can go ahead and delete the app and any backup data that you may have.

You can visit the Tools for Humanity Personal Data Request Form, where you can submit a request form for the Privacy Team to review. Make sure to fill in as much detail as possible, and to input a correct email address and phone number if the request is related to your account.

For more details and information about how we use and protect your personal information, please visit our Privacy Overview and Privacy Notice.

Other Privacy Requests

If you're a user, the best way to submit a privacy request is through our Privacy Portal. Our dedicated Privacy Support Team is ready to assist you with any questions about your personal information. They can provide guidance on the following:

• How to obtain a copy of your personal information
• How to delete your personal information
• How to modify your profile information (like your phone number)

The Privacy Team cannot assist with:

• Login or account access issues
• App functionality problems
• Reporting scams or fraud (unless your request involves deletion of personal data)

You can also access the Privacy Portal through your World App by following these steps:

On Android:

1. On the World ID tab, open Settings (gear icon)

2. Tap on Privacy

3. Select Privacy portal 

On iOS:

1. On the World ID tab, open Settings (gear icon)

2. Tap on Privacy & Legal

3. Select General Requests

Please remember to only submit requests related to privacy through the portal. If your inquiry is about something else, the Privacy Team won’t be able to help you through that channel. If your issue is not related to exercising your privacy rights, please contact our Support Team instead.

Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.