The Account Deletion feature gives you full control over your account, allowing you to remove your profile from World App permanently.
Is Account Deletion the same as Data Deletion?
No. It’s essential to distinguish between account deletion and data deletion, as each serves different purposes.
Data deletion involves removing specific personal information (i.e., your username and phone number) while allowing you to retain access to World App. In contrast, account deletion means permanently wiping your account, resulting in the loss of all access to the app and its features.
Just so you know, both are automated features, and your data or account will be deleted immediately.
Account Deletion
To request a permanent deletion of your account, follow these steps:
Tap the World ID icon at the bottom of the screen.
Tap the gear icon to open Settings.
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Scroll down and:
On Android, tap Privacy.
On iOS, tap Privacy & Legal.
Tap Delete account.
If assets are detected in your wallet, a warning message will appear. You can choose to:
Transfer your assets
Export your private key
Ignore the warning and continue with account deletion
Note: This step is important to avoid losing any remaining assets linked to your account.
You’ll then be asked to confirm your choice. Tap Confirm account deletion to proceed.
What happens after you confirm deletion?
The deletion process may take up to 30 days to complete.
You will receive one confirmation only, including a timestamp of the request. Please keep this for your records.
Once confirmed, you may uninstall World App from your device.
You may keep your backup if you plan to access World App in the future. However, if you delete your backup, your account will not be recoverable.
If you have a personal data request that goes beyond deleting your optional data, please take a look at our article, Where do I reach out for personal data requests?, for guidance.
What data is deleted?
Once your account is deleted, the following data is no longer accessible:
Profile information
Account data
Push notifications
World Chat conversations
Optional data for model training
World ID
Exceptions to account deletion
As part of our compliance and legal obligations, there is one notable exception to the account deletion process. Users who are flagged for fraud will be notified that we cannot delete their information for security reasons.
If you have more questions about the specifics of what data has been removed after account deletion, please reach out through our Privacy Portal.
What happens if I want to delete my data and I lose access to World App?
If you want to delete your World App data but can’t access the app, you can request assistance from our Support Team through the app or through our official social media support channels to try to restore access to your account. Once you regain access, you can follow the steps above to delete your data.
If you couldn’t perform the data deletion through the app and you are an inactive user for more than twenty-four months, we will always make sure that your data is deleted during our periodic data deletion procedures. Through this process, we make sure to clean up our databases from information that is no longer necessary to keep or process.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.