Deep Face
World ID Deep Face for Zoom - How to contact support
If you couldn't find the answers you were looking for and are still having trouble with a specific issue, here's how to get help.
World App In-App Support (Recommended)
The fastest way to get help is through the World App. Follow these steps:
- Open the World App on your mobile device
- Tap your Profile icon on the top left corner of the screen
- Select Support
- Tap the headset icon to proceed
Be sure to share as much detail as you can, and provide any screenshots that will help describe your issue.You can also include a debug report to help our team investigate faster.
To download and attach your debug report:
- Open the World ID Deep Face side panel in Zoom
- Tap the debug report icon in the bottom right corner
- Download the file
- In your support message, tap the paperclip icon
- Select Document and locate the downloaded debug report file
- Attach and send it along with your message
⏱️ Our support team is available 24 hours a day, 7 days a week. We aim for a first response within 2 minutes.
You can also reach us at zoom-deep-face@toolsforhumanity.com
Report an issue from within Zoom
You can also report bugs or issues directly from the Deep Face app inside Zoom:
- Open the World ID Deep Face side panel in Zoom
- Tap Help
- Select "Report an issue"
- Enter a description of what went wrong
- Tap Submit report
Community & Knowledge Base
Have a general question or want to connect with other users?
- 📖 Help Center: Browse articles and guides at https://world-id.support.world.org
- 💬 Discord Community: Join the World Discord — ask questions, share feedback, and connect with the community
What's not supported
- Zoom-specific account issues: Please contact Zoom Support directly
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I use World ID Deep Face for Zoom?
What is World ID Deep Face for Zoom?
World ID Deep Face is a Zoom app that uses World ID verification to confirm you are a real, unique person on video calls. Key features:
- Proof of human in every Zoom meeting — verified by the Orb
- Verifies on join, automatically — no manual action needed during meetings
- Live selfie, on-device match — privacy-first verification without oversharing
- Everyone in the meeting can see who is verified via the secure verified human badge
See it in action
Watch a quick overview of how World ID Deep Face works in a Zoom meeting:
Getting Started
Prerequisites
- The World App installed on your mobile device (iOS or Android)
- An Orb-verified World ID
- Notifications enabled for the World App on your device
Note: World ID Deep Face is currently available on Zoom Desktop only. You will need your mobile device to complete verification via World App.
App Installation Steps
Note: World ID Deep Face is installed by your organization's IT Administrator from the Zoom Marketplace. Once installed, the app will appear automatically in your Zoom side panel — no action needed on your end.
Step 1 — Connect your World ID
Your World ID must be Orb-verified to complete this step.
Option A — Via QR code
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When you join a Zoom meeting, a QR code will appear automatically in the Zoom side panel.
- Scan the QR code with your phone's camera and follow the on-screen instructions.
- The Zoom mini app will open, showing two steps: Connect your World ID and Sign in to your Zoom.
- Tap Connect your World ID.
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Tap Sign in to Zoom next to be redirected to Zoom. After a successful sign in on Zoom, you will be redirected back to World App and see the You're connected screen.
Option B — Via the World App
- Open the World App on your mobile device.
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Search for Zoom Deep Face in Mini Apps.
- Tap Get to open the app.
- On the Get Started screen, tap Connect your World ID and Sign in to your Zoom.
- Tap Connect your World ID.
- Tap Sign in to Zoom next to be redirected to Zoom. After a successful sign in on Zoom, you will be redirected back to World App and see the You're connected screen.
Step 2 — After connecting World ID
If connection is successful:
- You'll see a "You're connected" screen.
- You'll be prompted to Enable notifications. You must enable notifications to receive World ID Deep Face verification prompts on your phone. Notifications are used exclusively for Deep Face verifications — not for any other product or marketing purposes.
- Tap Open Zoom App to return to Zoom.
If connection fails:
- You'll see: "Something went wrong — The connection couldn't be completed. Please try again."
- Tap Try again to retry, or Home screen to return later.
Step 3 — Sign in to Zoom (first time only)
If you're not already signed in to Zoom:
- You'll be redirected to the Zoom sign-in page in your browser.
- Sign in using your enterprise Zoom account.
- Once signed in, your World ID verification is active.
Using World ID Deep Face
During a Zoom meeting
Once connected, World ID Deep Face works automatically:
- When you join a meeting for the first time, or after your verification has expired (every 24 hours), the Zoom side panel displays: Prove you're a real human.
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If the app can't capture a clear frame, you'll see We need a clearer frame. Hold still and try again. Face your camera directly, ensure good lighting, and hold still.
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- Once a clear frame is captured, the side panel will prompt you to Continue in World App.
- You will receive a notification in the World App that says Someone wants to verify you.
- You'll be taken to the Confirm it's you screen. Follow the on-screen instructions to complete the selfie verification:
- Ensure even lighting across your face.
- Remove anything covering your face.
- Hold your device at eye level.
- Your status will appear as Pending on the Zoom side panel while the match is being confirmed.
- The app will process your match. You'll see It's a match! when successful. Tap Done.
- Once verified, a human badge appears next to your name, visible to all participants.
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A human badge option next to your name lets participants view your full verification details.
The verified human badge on a participant's video tile.
Note: Your verification persists for 24 hours across all your Zoom meetings. You will not be prompted to verify again during that time. You must keep the World ID Deep Face app running in the Zoom side panel for your badge to remain visible on your video stream.
If you didn't receive the verification notification
- In the Zoom side panel, tap Resend to send the verification notification to your phone again.
- If you have notifications disabled, open the World App and navigate to the Notification Center (bell icon) to manually start verification.
What participants see
- A verified badge on your video tile.
- Your verification status in the participant list (Verified / Pending).
- A certificate confirming your World ID verification when clicked.
Note: Viewing the full certificate requires the World ID Deep Face app to be installed on the participant's Zoom client.
Verify Humanity
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Click Check next to a participant to ask them verify humanity. The user on the other end will receive a notification in the World App prompting them to complete verification.
Help Center access via Zoom
The Deep Face app has a built-in Help panel in the Zoom side panel:
Report an issue: Submit a bug report directly from Zoom:
- Open the World ID Deep Face side panel in Zoom.
- Tap Report an issue.
- Describe your issue in the text field.
- Check the box to confirm you agree to share the report and related verification data with TFH.
- Tap Submit.
Removing the App / Disconnecting World ID from Zoom
Disconnect via the World App (mobile)
- Open the World App on your mobile device.
- Navigate to the Zoom mini app.
- From the "You're connected" screen, tap Disconnect.
- A confirmation prompt will appear: "Are you sure you want to disconnect your Zoom account?"
- Tap Disconnect to confirm.
What happens when you disconnect:
- The connection between your World ID wallet and your Zoom account is fully deleted.
- Your World ID Deep Face Zoom application will no longer work.
- Your verification badge will no longer appear in meetings.
- No biometric data is stored — disconnecting removes all link records.
- You can reconnect at any time by repeating the setup process.
Remove the app from your Zoom account
- Go to marketplace.zoom.us.
- Click Manage → Added Apps.
- Find World ID Deep Face and click Remove.
- Confirm removal.
Note: Removing the app from the Zoom Marketplace does not delete the link between your Zoom account and your World ID wallet. To fully delete all data, disconnect via the Zoom mini app in the World App first.
Troubleshooting
Turn on your camera
Deep Face requires your camera to be enabled. If you see a "Turn on your camera" prompt, enable your camera in Zoom before or during the meeting.
Verification failed
If you see a Verification failed error:
- Tap Try again.
- Ensure your camera is on and your face is clearly visible.
- Make sure you are in good lighting.
- If the issue persists, contact support.
Waiting for host to enable Deep Face
If you see Waiting for host to enable Deep Face, the meeting host needs to enable Deep Face for the meeting. Contact the meeting host directly if this is unexpected.
Connection failed — "Something went wrong"
If you see "Something went wrong — The connection couldn't be completed. Please try again":
- Tap Try again.
- Check your internet connection and make sure your World App is up to date.
- If the issue persists, tap Home screen and try again later.
I didn't receive the verification notification
- In the Zoom side panel, tap Resend.
- Make sure notifications are enabled for the World App on your device.
- Make sure notifications are enabled for the Zoom mini app within the World App.
- If notifications remain disabled, open the World App and navigate to the Notification Center (bell icon) to start verification manually.
Notifications are disabled
If you see "Your notifications are disabled":
- Tap Go to Settings.
- Enable notifications for the World App in your device settings.
- Return to the app.
Could not match you
If you see a Could not match you error, face matching between your World ID and your live camera feed failed.
- Tap I Understand to try the flow again.
- Ensure your camera is on and your face is clearly visible and centered.
Verification stuck on Pending
If your status remains Pending after completing face verification in the World App, re-trigger verification from the Zoom side panel or rejoin the meeting.
Using an external monitor
If face verification is failing and you are using an external monitor, look directly at your laptop or primary camera instead. The app cannot capture a clear facial image if your camera cannot see your face directly.
Multiple or overlapping pop-ups
If a stale Open Zoom App modal is blocking the Connect World ID prompt, swipe or dismiss the old one to proceed. If you are a meeting host, you can reject duplicate pop-ups from the participants panel.
Reporting an issue
- Open the World ID Deep Face side panel in Zoom.
- Tap Report an issue.
- Describe your issue in the text field.
- Check the box to confirm you agree to share the report and related verification data with TFH.
- Tap Submit.
Frequently Asked Questions
Privacy & Data
Is my biometric data shared with Zoom?
No. The match runs entirely on your phone and your biometric data never leaves your device. Only a verification signal is shared with the Deep Face application — nothing is shared with Zoom directly.
What information is shared with Zoom when I connect?
Only your World App username and your Unique Human verification status are shared.
Verification & Meetings
Do I need to verify every time I join a meeting?
No. Once verified, your verification persists for 24 hours across all your Zoom meetings. You will not be prompted to verify again during that time.
What if my camera is off when I join a meeting?
Deep Face requires your camera to be enabled to display your verification badge. Enable your camera before or during the meeting to activate verification.
Do I need to remove my glasses?
No, face verification works with glasses on.
Do I need to go through the full setup again when my verification expires?
No. Re-verification is just a quick face scan. No account setup needed.
Account & Setup
What is an Orb-verified World ID? What if I'm not Orb-verified?
An Orb-verified World ID is a unique human identity credential created when you visit a World Orb — a biometric device that verifies you are a real, unique person. Deep Face requires Orb verification. If you are not yet Orb-verified, visit world.org to find an Orb location near you.
Can I use Deep Face on multiple Zoom accounts?
Each World ID can only be connected to one Zoom account at a time. Disconnect from the current account first to switch. Note: disconnecting also deletes any existing verification badge.
Is Deep Face available on all Zoom plans?
World ID Deep Face is currently available for Enterprise Zoom accounts only.
Is Deep Face available on mobile Zoom?
World ID Deep Face is currently available on Zoom Desktop only. However, you will need your mobile device (iOS or Android) to complete the verification via the World App.
Does Deep Face work on Linux?
No. it works on macOS and Windows only.
Can I use World ID on more than one device?
Yes. Once you have a login method set up, you can log in to the same World ID account on multiple devices, such as a work phone and a personal phone. Note that each device can only be linked to one account.
How do I back up my World ID?
World ID is backed up through login methods — iCloud and Google Drive backups are no longer supported. Go to Settings → Account in the World App to add a Passkey, Google account, or Apple account (iOS only). We recommend adding more than one. Learn more →
How do I restore my World ID on a new or different device?
Open the World App, tap Log In (not Sign Up), and select a login method you previously saved. Moving between iOS and Android is supported via a Google account login method. Note: Apple Passkeys cannot be used for cross-platform recovery, and passkey setup requires iOS 18 or later. Learn more →
Can I lose access to my World ID? What are my recovery options?
Yes — if you lose your device without a login method set up, your account cannot be recovered. World ID is self-custodial and our support team cannot restore access on your behalf. Recovery is only possible if you previously saved a login method (Passkey, Google, or Apple account). Learn more →
Troubleshooting & Support
Do other participants need Deep Face installed to see my badge?
No. Your badge is visible to all participants regardless of whether they have Deep Face installed. However, participants who want to view your full verification certificate must have the World ID Deep Face app running in their Zoom client.
Can I report a bug from within Zoom?
Yes — open the Help panel in the Deep Face side panel and select "Report an issue."
What if verification fails multiple times?
If repeated attempts fail: ensure even lighting, camera is on, and face is unobstructed. If problems persist, use the in-app bug report or contact support via the World App (see Contact Support).
Why did I receive multiple verification requests?
If multiple participants need to verify their humanity in the same Zoom meeting, the meeting host may receive multiple notifications. Each notification represents a separate verification request for a participant.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What is Face Authentication and how does it work?
What is Face Authentication?
Face Authentication allows users to further protect their World ID by ensuring that only the person who was verified at the Orb can access the World ID on the user’s device.
This protects against account takeover attacks and other malicious activity.
How does it work?
When you verify via Orb, the images of your face are stored in an encrypted form on your phone.
Neither TFH nor the World Foundation receive a copy of these images and they are not shared with any third party.
If the images are of sufficient quality, then Face Authentication will automatically be enabled.
Using Face Authentication
The first time you try to use Face Authentication to access your World ID, your phone will first ask for permission to use the camera, and then you should follow the instructions on the screen.
The screen will prompt you if you need to move closer or farther back, or to center yourself on the camera.
Using the phone’s camera, the phone will then compare your face to the encrypted images stored on your phone, and only if it is determined that you are the same person, will you be able to access the World ID. The screen will also let you know if the authentication succeeded or if there was an error.
If the authentication fails, you will be able to retry. If it fails repeatedly, you may have to wait some time before your next retry.
This all happens on your phone. No data leaves your device.
What can I do if Face Authentication fails?
Please perform the following actions before trying again:
- Check that your World App is up to date
- Make sure that the lighting conditions are optimal
- Remove glasses, colored contact lenses, or face masks
- Remove any protective covers from the camera lens on your phone, and ensure the lens is clean
- Restart your device, switch internet connection, and try again
- Disable any VPN if in use
- Turn off the power saving mode (iOS devices)
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.