If you couldn't find the answers you were looking for and are still having trouble with a specific issue, here's how to get help.
World App In-App Support (Recommended)
The fastest way to get help is through the World App. Follow these steps:
- Open the World App on your mobile device
- Tap your Profile icon on the top left corner of the screen
- Select Support
- Tap the headset icon to proceed
Be sure to share as much detail as you can, and provide any screenshots that will help describe your issue.You can also include a debug report to help our team investigate faster.
To download and attach your debug report:
- Open the World ID Deep Face side panel in Zoom
- Tap the debug report icon in the bottom right corner
- Download the file
- In your support message, tap the paperclip icon
- Select Document and locate the downloaded debug report file
- Attach and send it along with your message
⏱️ Our support team is available 24 hours a day, 7 days a week. We aim for a first response within 2 minutes.
You can also reach us at zoom-deep-face@toolsforhumanity.com
Report an issue from within Zoom
You can also report bugs or issues directly from the Deep Face app inside Zoom:
- Open the World ID Deep Face side panel in Zoom
- Tap Help
- Select "Report an issue"
- Enter a description of what went wrong
- Tap Submit report
Community & Knowledge Base
Have a general question or want to connect with other users?
- 📖 Help Center: Browse articles and guides at https://world-id.support.world.org
- 💬 Discord Community: Join the World Discord — ask questions, share feedback, and connect with the community
What's not supported
- Zoom-specific account issues: Please contact Zoom Support directly
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.