If you entered an incorrect date of birth when creating your account or need to verify that you are over 18 (or older, depending on your country) to use World App, you will see one of the following screens for age verification:
At Account Creation Stage:
During Orb Verification:
Age verification requirements vary by country. In Thailand, the minimum age for verification is 20 years old, not 18.
Each screen will outline the available options for completing the process. These are the following options:
1. Verify Credentials
If this option is available to you, you may be able to use an NFC-enabled ID to verify your age. You can find more details in this article: What are Credentials and how do I use them?
2. Contact Support
You can tap this button to request assistance from our team.
Once you enter the Support chat, please write any of the following sentences or keywords so your request is handled more efficiently:
- I need to change my date of birth
- DOB
- I'm over 18 years old
- I need to verify my age
- My age is incorrect
- Age verification
Our team will then review your case and provide assistance as soon as possible.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.