World Help Center

How do I confirm my date of birth?

If you entered an incorrect date of birth when creating your account or need to verify that you are over 18 to use World App, you will see one of the following screens for age verification:

 

At Account Creation Stage:

Age confirmation (5).png Age confirmation (4).png

 

During Orb Verification:

Age restriction (1).png Age confirmation (7).png

 

Age verification requirements vary by country. In Thailand, the minimum age for verification is 20 years old, not 18.

 

Each screen will outline the available options for completing the process. These are the following options:

 

1. Verify Passport 

If this option is available to you, you may be able to use your NFC-enabled passport to verify your age. You can find more details on adding your passport in this article: What are Credentials and how do I use them?

 

2. Contact Support

You can tap this button to request assistance from our team.

Once you enter the Support chat, please write any of the following sentences or keywords so your request is handled more efficiently:

  • I need to change my date of birth
  • DOB
  • I'm over 18 years old
  • I need to verify my age
  • My age is incorrect

Our team will then review your case and provide assistance as soon as possible.

 


Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.

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