When you withdraw funds from your World Wallet to a fiat account (debit card or bank transfer, for example), the transaction process is fully managed by a third-party provider (also known as off-ramp provider). We do not take control of or transmit your funds or digital tokens at any time while providing our services, or when you access third-party services. 

Therefore, if you need help with any transaction made via an off-ramp provider, you will need to contact them directly. This includes requests to:

• Change bank account or card details (CBU, CLABE, etc.)
• Report pending or delayed transactions

To request assistance from an off-ramp provider, you will first need to gather and share the following information from your transaction:

• The name of the off-ramp provider who enabled your withdrawal
• The Transaction ID
• The Transaction Hash
• Your World wallet address

Below, you'll find instructions to gather these details and to contact the off-ramp provider.

• Finding your Transaction Details

  To find this information, please follow these steps in your World App:

  1. Go to the Wallet tab

  2. Open the Transaction History by tapping on the Clock icon on the upper corner

  3. Identify the specific transaction and select it to open its details

  4. The off-ramp provider name will be shown under Provider

  5. Click Show More, the transaction ID will appear under Transaction ID

  6. To find the Transaction Hash, tap on the Details on blockchain button

  

• Finding your World Wallet Address

  To find your World wallet address:

  1. To open your account settings, tap the Gear icon (⚙️) at the top corner of your screen

  2. Select Wallet

  3. Go to Address and copy it. This is your World wallet address.

  

• Reaching Out to the Off-Ramp Provider

  Once you gather all of the information listed above, share it with the off-ramp provider.

  Open the transaction record in your World App, and tap the Get Help button to be directed to their support channel.

  

   

  Alternatively, you can try contacting them through their dedicated support channels: 

  Alfred Pay

  https://api.whatsapp.com/send?phone=19547621830&text=Hola%20necesito%20ayuda

   

  Banxa

  https://support.banxa.com/en/support/home

   

  Coinbase

  https://help.coinbase.com/contact-us

   

  Koywe

  contacto@koywe.com

   

  Manteca

  https://ramp.manteca.dev/support/

   

  MoonPay

  https://support.moonpay.com/

   

  MX Global

  https://mxglobal.com.my/en/contact-us

   

  Onramp Money

  https://onrampmoney.freshdesk.com/support/tickets/new

   

  Ramp Network

  https://support.rampnetwork.com/

   

  Stripe

  https://support.link.com/topics/crypto

   

  TransFi

  https://transfi-customersupport.freshdesk.com/support/tickets/new

   

  Ripio

  Argentina: https://help-ar.ripio.com/

  Colombia: https://help-co.ripio.com/

Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.