Important: We at World take safety very seriously. If there is a serious risk or injury that requires immediate attention, please contact your local emergency services for assistance. Do not wait for a response from World Support.
Please report any of the following concerns to our Support team:
- Scams, phishing or suspected fraud involving your account
- Unrecognized account activity or transactions
- Harassment, threats, or disruptive behavior
- Any other safety or security concern
Reminders to protect your account:
- Never send money or complete a transaction with someone you do not know or trust
- Be cautious of offers that seem too good to be true or anyone who pressures you to act immediately
- Do not click unfamiliar links
- Never share your private key, password, login details, or one-time verification codes with anyone - including anyone claiming to be World Support
If you are unsure whether a message or offer is legitimate, do not respond. Open the World Money App yourself and contact Support through the official chat path.
Submitting a report through your World Money App
Our team reviews all reports and will get back to you as soon as possible. Even if you are unsure whether something is serious, please report it.
- While the app is open, tap the Profile icon at the top corner of the screen
- Open the Support option
- Tap the headset icon to get in touch with our Support team
- Share the following details:
- Describe what happened and include as much detail as possible
- The date, time, location, or relevant parties related to the situation or incident
- Share any screenshots or evidence
Your report is kept confidential and won't affect your account. Patterns across multiple reports help us identify and stop bad actors.
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