Keeping your World Wallet secure is essential. As a self-custodial wallet, you are responsible for protecting your device, your backups, and your credentials.

Follow these best practices to stay safe:

1. Protect your phone

Your phone is the key to your wallet.

• NEVER allow strangers to handle your phone.

• Orb Operators should never ask to handle your phone. If anyone does, stop interacting with them and report the encounter through World App.

• Always keep your phone locked when not in use.

• Keep your operating system updated to the latest version.

• Do not jailbreak (iOS) or root (Android) your device.

• Only download apps from official stores such as the Apple App Store or Google Play Store.

2. Enable biometric authentication

Adding biometric protection helps prevent unauthorized access.

• On iOS (Face ID)

  1. Tap the gear icon at the top of your wallet screen to open Settings.

  2. Select Privacy & Legal.

  3. Enable Face ID.

  

• On Android (Fingerprint or device biometrics)

  1. Tap the gear icon at the top of your wallet screen to open Settings.

  2. Select Privacy.

  3. Enable biometric authentication (such as fingerprint), depending on your device settings.

     Note: Biometric options may vary depending on your device model.

  

3. Backup and recovery

• It is recommended that you add an available login method to your World App as soon as possible. This allows you to recover your account if your phone is lost, stolen, or replaced. You can find more details about login methods in this article: How do I sign in to my account?
• NEVER share your login credentials with anyone, including customer support. This may result in loss of access to your account and revocation of many World App features.

4. How can I safely make deposits or withdrawals using World App

• You should always default to depositing and withdrawing via the options provided within World App.
• You should NEVER send local currency or cryptocurrency to an individual who offers deposit or withdrawal services unless they are promoted as a service provider within World App in select countries.
• If you feel an individual is trying to scam or deceive you, you should stop interacting with them and submit a report to us via World App support.

Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.