On your phone
NEVER ALLOW STRANGERS TO HANDLE YOUR PHONE!
- Orb Operators should never ask to handle your phone. If they do, do not let them. Please stop interacting with them and report the encounter via World App.
- It is recommended that you use the facial recognition setting in World App, follow these steps to enable it:
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- Tap the Gear icon at the top of your wallet screen to open the Settings menu
- Select Security and Privacy
- Update the settings under Security
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Backup and Recovery
- It is recommended that you backup your World App using either iCloud (iOS) or Google Drive (Android). This allows you to recover your account if your phone is lost, stolen, or replaced.
- NEVER share your backup credentials with anyone, including customer support. This may result in loss of access to your account and revocation of many World App features.
How can I safely make deposits or withdrawals using World App
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- You should always default to depositing and withdrawing via the options provided within World App.
- You should NEVER send local currency or cryptocurrency to an individual who offers deposit or withdrawal services unless they are promoted as a service provider within World App in select countries.
- If you feel an individual is trying to scam or deceive you, you should stop interacting with them and submit a report to us via World App support.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.