Keeping your World Wallet secure is essential. As a self-custodial wallet, you are responsible for protecting your device, your backups, and your credentials.

Follow these best practices to stay safe:

1. Protect your phone

Your phone is the key to your wallet.

• NEVER allow strangers to handle your phone.

• Orb Operators should never ask to handle your phone. If anyone does, stop interacting with them and report the encounter through World Money App.

• Always keep your phone locked when not in use.

• Keep your operating system updated to the latest version.

• Do not jailbreak (iOS) or root (Android) your device.

• Only download apps from official stores such as the Apple App Store or Google Play Store.

2. Enable biometric authentication

Adding biometric protection helps prevent unauthorized access.

• On iOS (Face ID)

  1. Tap your profile picture to open Settings.
  2. Select the Privacy & Security option.
  3. Enable Require Face ID.

  

• On Android (Fingerprint or device biometrics)

  1. Tap your profile picture to open Settings.
  2. Select the Privacy & Security option.

  3. Enable biometric authentication (such as fingerprint), depending on your device settings.

     Note: Biometric options may vary depending on your device model.

3. Backup and recovery

• It is recommended that you add an available login method to your World Money App as soon as possible. This allows you to recover your account if your phone is lost, stolen, or replaced. You can find more details about login methods in this article: How do I sign in to my account?
• NEVER share your login credentials with anyone, including customer support. This may result in loss of access to your account and revocation of many World Money App features.

4. How can I safely make deposits or withdrawals using World Money App

• You should always default to depositing and withdrawing via the options provided within World Money.
• You should NEVER send local currency or cryptocurrency to an individual who offers deposit or withdrawal services unless they are promoted as a service provider within World Money App in select countries.
• Red flags for scams: 
  • Urgent requests for sensitive information
  • Threats about account closure
  • Requests to visit external links
  • Anyone asking for recovery phrase or private key
• If you feel an individual is trying to scam or deceive you, you should stop interacting with them and submit a report to us via World Money App support.

5. Frequently Asked Questions (FAQ)

How do I identify fake or scam tokens?

Red flags for scam tokens:

• Tokens you do not recognize appearing in your wallet
• Tokens with names similar to legitimate ones (slight misspellings)
• Tokens claiming free airdrops from unknown sources
• Tokens requiring you to visit external websites to claim them

What to do if you see suspicious tokens:

• Do NOT interact with them (no swapping, sending, or clicking links)
• Do NOT visit websites they direct you to
• Do NOT connect your wallet to unknown sites
• Safe tokens in World Money: Legitimate tokens supported in World Money are displayed in your wallet. These include WLD, USDC, and supported Local Stablecoins
• If you received suspicious tokens: You can safely ignore them. Interacting with scam tokens can sometimes trigger malicious smart contracts. When in doubt, contact our Support team before taking any action

I think I was scammed, what should I do?

Immediate steps:

• Stop all communication with the suspected scammer
• Do not send any more funds
• Document everything - screenshots of messages, transaction hashes, wallet addresses
• Report the scam: Contact our Support team and submit a report with all the details you have. Include:
  • How they contacted you
  • What they promised
  • What you sent and when
  • Any wallet addresses or transaction hashes
• Important: Blockchain transactions cannot be reversed, so we cannot recover sent funds. However, your report helps us investigate the situation. 

What information should I not share with the World Support team?

For your security, never share certain sensitive information - even with support. Never share these details when getting in touch with the Support team:

• Your full name
• Home address 
• Government-issued IDs
• Your login details, passwords, or your private key
• Your credit card or bank account numbers
• Selfies or photos of humans

Our Support team will never ask for these, as they can help you without this information. 

The Support team may ask for the following details:

• Your public wallet address
• Public transaction hashes 
• Screenshots of error messages
• General description of your issue

Protect yourself going forward: Never share your login details or private key with anyone. Be suspicious of guaranteed returns or urgent requests, and always verify any World Money communications through official channels as listed here: How can I connect with World on Social Media?

Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.