On your phone

• •  NEVER ALLOW STRANGERS TO HANDLE YOUR PHONE!
  • Orb Operators should never request to handle your phone. If they do, do not let them. Please report it to us immediately and cease interacting with them.  
  • It is recommended that you use the facial recognition setting in World App.

Backup and Recovery 

It is recommended that you backup your World App using either iCloud (iOS) or Google Drive (Android). This allows you to recover your account if your phone is lost, stolen, or replaced.

Is it ok to share my backup credentials with customer support?

• NEVER share your backup credentials. This may result in loss of access to your account and revocation of many World App features.

How can I safely make deposits or withdrawals using World App

• • You should always default to depositing and withdrawing via the options provided within World App.
  • You should NEVER send local currency or cryptocurrency to an individual who offers deposit or withdrawal services unless they are promoted as a service provider within World App in select countries.
  • If you feel an individual is trying to scam or deceive you, please submit a report to us via the World App support channel and cease interacting with them immediately.